**Experienced Customer Support Agent – TurboTax Product Expert – Remote Opportunity**

Are you a people person with a passion for helping others? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the dynamic team at blithequark as a Customer Support Agent – TurboTax Product Expert. As a key member of our remote support team, you will play a vital role in ensuring our customers enjoy a seamless and stress-free tax filing experience. **About blithequark** blithequark is a leading provider of innovative tax preparation solutions, dedicated to empowering individuals and businesses to navigate the complexities of tax season with confidence. Our mission is to deliver exceptional customer experiences, and we're looking for talented individuals like you to join our team of Product Experts. **Job Summary** As a Customer Support Agent – TurboTax Product Expert, you will be the first point of contact for customers seeking guidance on our TurboTax products and tax return software. You will assist users with a range of inquiries, from basic navigation to complex tax questions, providing empathetic and effective solutions to ensure their tax filing experience is smooth and stress-free. **Key Responsibilities** * Provide exceptional customer support via phone, email, or chat, responding to inquiries related to TurboTax products and tax return software * Assist customers with downloading, logging in, basic navigation, document importing, printing, filing, and simple tax questions * Develop a deep understanding of TurboTax products and tax return software to provide accurate and effective solutions * Collaborate with Subject Matter Experts (SMEs) and Marketplace Performance Specialists (MPSs) to ensure seamless support and advocacy * Continuously improve customer experience by identifying areas for process improvement and suggesting innovative solutions * Meet or exceed performance metrics, including first call resolution, customer satisfaction, and average handle time **Essential Qualifications** * No specific accounting background is required; we're looking for motivated individuals who are eager to learn and assist TurboTax customers with their inquiries * Excellent communication skills, with the ability to clearly and empathetically articulate solutions * Strong ability to understand and empathize with customers' needs while striving for innovation and providing outstanding service * Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously * Strong problem-solving skills, with a focus on finding creative solutions to complex customer issues * Proficiency in using technology, including CRM software, to manage customer interactions and track performance metrics **Preferred Qualifications** * Previous experience in customer support or a related field, preferably in a remote or virtual environment * Familiarity with tax preparation software or a related industry * Certification in customer service or a related field * Experience working with diverse customer populations, including those with varying levels of technical expertise **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving skills, with a focus on finding creative solutions to complex customer issues * Ability to work independently and as part of a team, with a focus on collaboration and mutual support * Strong analytical skills, with the ability to identify areas for process improvement and suggest innovative solutions * Proficiency in using technology, including CRM software, to manage customer interactions and track performance metrics * Strong attention to detail, with a focus on accuracy and precision in all customer interactions **Career Growth Opportunities and Learning Benefits** * Opportunities for professional growth and development, including training and certification programs * Collaborative and dynamic work environment, with a focus on teamwork and mutual support * Flexible scheduling, with the ability to create your own hours and work remotely * Competitive compensation and benefits package, including hourly pay, certification bonuses, and opportunities for advancement **Work Environment and Company Culture** * Remote work environment, with the ability to work from home or a designated remote workspace * Collaborative and dynamic work environment, with a focus on teamwork and mutual support * Flexible scheduling, with the ability to create your own hours and work remotely * Opportunities for professional growth and development, including training and certification programs * Competitive compensation and benefits package, including hourly pay, certification bonuses, and opportunities for advancement **Compensation, Perks, and Benefits** * Hourly pay: $18.50 per hour * Certification bonus: Receive a $155 bonus for completing TurboTax Product Expert certification * Flexible scheduling: Create your own hours, available anytime between 8am EST and 12am midnight EST, Monday to Sunday * Minimum commitment: Required to work at least 20 hours per week; flexible to work more as desired * Support system: Paired with a Subject Matter Expert (SME) for assistance during live calls and a Marketplace Performance Specialist (MPS) to act as your advocate **How to Apply** If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity to join the blithequark team as a Customer Support Agent – TurboTax Product Expert. Apply now and take the first step towards a rewarding career in customer support!