Experienced Customer Success Representative II – Remote Customer Relationship Management and Account Growth Specialist

Introduction to blithequark blithequark is the industry's biggest and most diverse offering of promotional products and decoration services. At blithequark, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions. As a leader in environmental responsibility, sustainability is the key to every decision we make, and we invest heavily in modernization, operating more efficiently with cutting-edge digital technology. What We Offer You At blithequark, we prioritize the well-being and growth of our employees. We offer a comprehensive range of benefits, including: Full healthcare and benefits to ensure your physical and mental well-being, including medical, vision, dental, short-term disability, and more. Flexible scheduling to help you maintain a healthy work-life balance. 401k Matching to support your long-term financial goals. Generous Paid Time Off and Holidays to give you the opportunity to relax and recharge. blithequark Cares Share Fund – donating to teammates in times of need, demonstrating our commitment to supporting each other. Why You Will Make It Your Career At blithequark, we value our employees' contributions in a collaborative and inclusive work environment. Our culture encourages listening, understanding, and empathy, making blithequark stronger. We believe in: Valuing our employees' contributions and recognizing their impact on our success. Fostering a culture of collaboration, inclusivity, and empathy to drive growth and innovation. Investing in modernization and cutting-edge digital technology to stay ahead of the curve. Prioritizing sustainability and environmental responsibility in every decision we make. Our Values At blithequark, we are guided by a set of core values that shape our interactions with customers, colleagues, and the environment. These values include: Delight Customers: Treat our customers the way you’d like to be treated, with respect, empathy, and a commitment to delivering exceptional service. Think Team: Work together to get the job done, being inclusive and collaborative to achieve our goals. Own It: Be accountable, embracing challenges as opportunities to grow and learn, and taking ownership of your work. Work Smart: Focus on the things that can have the biggest impact on our business and customers, being inquisitive and innovative in your approach. Say It Like It Is: Be candid, honest, and respectful in your communication, offering constructive insights and welcoming others' input. Our Businesses blithequark comprises several leading businesses in the promotional products industry, including: Leed’s, the premier supplier of high-quality promotional products, offering a wide range of goods from pens and drinkware to bags and mobile tech. Bullet, a leading supplier of low-price promotional products, providing deep inventory, reliable service, and 24-hour turnaround. Trimark, a developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries, selling logo'd apparel across six different categories. JournalBooks, where creative minds work together to create unique journals and planners. ETS, focused on providing the best service, product selection, printing capabilities, and competitive pricing for drinkware. Spoke, offering print-on-demand solutions and premium product assortment to help expand your inventory and fulfill your event and gifting needs. The Position In this role, you’ll focus on supporting and growing customer relationships by providing proactive service and outbound support to assigned accounts. You’ll work with a range of customers and provide additional support to other segments as needed, using established tools and systems to manage inquiries, resolve issues, and document activity accurately. This role involves coordination with internal teams to ensure a seamless customer experience, requiring a strong service mindset, excellent communication and organizational skills, and the ability to deliver results and drive long-term customer satisfaction. Key Responsibilities As a Customer Success Representative II, your key responsibilities will include: Taking the lead on customer interactions for assigned accounts, working within a team-based support model to address needs and service inquiries. Responding to inbound and outbound calls and emails from customers and internal partners, providing timely and effective support. Supporting the end-to-end order process and helping identify opportunities for account growth, upselling, and cross-selling when appropriate. Building and strengthening customer relationships to support long-term retention and help meet growth-related KPIs, developing a deep understanding of blithequark's products and services. Accurately documenting customer interactions and account activity in internal systems, maintaining a high level of organization and attention to detail. Representing the blithequark brand by clearly communicating the value of our products and what sets us apart in the market, embodying our core values in every interaction. Collaborating with teammates to manage call flow, share workload, and maintain responsiveness during high-volume periods, demonstrating a commitment to teamwork and adaptability. Participating in regular team meetings to review performance benchmarks and align on weekly and team goals, continuously learning and contributing to team and department goals. Performing other duties as assigned, being flexible and willing to take on new challenges and responsibilities. Skills and Knowledge To succeed in this role, you’ll need: Strong verbal and written communication skills, with the ability to articulate complex ideas and negotiate with customers and internal partners. Active listening and empathy in customer interactions, understanding their needs and providing personalized support. Effective time management, organization, and prioritization in a fast-paced environment, maintaining a high level of productivity and attention to detail. Technical aptitude and ability to quickly learn and navigate internal systems and software, being proficient in Microsoft Office (Outlook, Word, Excel) and other tools. Attention to detail and a high degree of accuracy in all work, ensuring that customer interactions and account activity are accurately documented. Professional, adaptable, and able to engage with a wide range of customer personalities and internal partners, demonstrating a commitment to exceptional customer service. Willingness to continuously learn and contribute to team and department goals, being open to feedback and coaching. Minimum Qualifications To be considered for this role, you’ll need: A high school diploma or GED, with a minimum of one year of experience in a customer service or customer-facing role. Proficiency in Microsoft Office (Outlook, Word, Excel) and the ability to learn and navigate multiple internal systems and tools. Strong written and verbal communication skills, with the ability to articulate complex ideas and negotiate with customers and internal partners. Ability to work in a fast-paced environment, maintaining a high level of productivity and attention to detail. Residency Requirements You must be located in one of the following states: Colorado, Florida, Georgia, Illinois, Kentucky, Massachusetts, Michigan, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, Washington, or Utah. Shifts Available We offer a range of shifts to accommodate your needs, including: M-F 8:00AM - 4:30PM or 8:30AM - 5:00PM EST M-F Any start time between 9:00AM - 5:30PM EST - 11:00AM - 7:30PM EST M-F 11:00AM - 7:30PM EST Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. We offer a range of training programs, workshops, and mentorship opportunities to help you build new skills and advance your career. Our goal is to provide you with the tools and support you need to succeed, whether you're looking to move into a new role or take on additional responsibilities. Work Environment and Company Culture Highlights Our work environment is collaborative, inclusive, and dynamic, with a focus on teamwork, innovation, and customer satisfaction. We prioritize sustainability and environmental responsibility, and we're committed to making a positive impact on our community. Our company culture is built on our core values, which emphasize the importance of delighting customers, thinking team, owning it, working smart, and saying it like it is. Compensation, Perks, and Benefits We offer a competitive compensation package, including a range of perks and benefits designed to support your well-being and growth. From flexible scheduling and generous paid time off to 401k matching and a comprehensive health benefits package, we're committed to providing you with the support you need to thrive. Conclusion If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Success Representative II at blithequark, you'll have the chance to make a real difference in the lives of our customers, while also growing your skills and advancing your career. Don't miss out on this opportunity to join our team and be part of a company that's shaping the future of the promotional products industry. Apply now and take the first step towards an exciting and rewarding career with blithequark!