**Experienced Customer Success Manager – Telecom Industry Growth and Expansion**

Are you a seasoned customer success professional with a passion for driving business growth and expansion in the Telecom industry? Do you have a proven track record of meeting and exceeding targets, and a deep understanding of network architectures? If so, we invite you to join blithequark, a dynamic and innovative company that is shaping the future of telecommunications. At blithequark, we are committed to delivering exceptional customer experiences and driving business growth through strategic customer planning and sales execution. As a Customer Success Manager, you will play a critical role in maintaining and growing our business within the Telecom industry, specifically in the Northern Africa Region. Your expertise and passion for customer success will enable you to build strong relationships with our customers, identify new opportunities for growth, and drive revenue expansion. **About blithequark** blithequark is a leading provider of innovative solutions and services to the Telecom industry. Our company is built on a foundation of expertise, innovation, and customer-centricity, and we are committed to delivering exceptional value to our customers. With a strong presence in the Northern Africa Region, we are well-positioned to capitalize on the growing demand for telecommunications services and solutions. **Key Responsibilities** As a Customer Success Manager at blithequark, you will be responsible for: * Developing and executing customer success plans to meet or exceed blithequark's growth plans * Building and maintaining strong relationships with customers in the Northern Africa Region * Identifying new opportunities for growth and expansion, and developing strategies to capitalize on these opportunities * Collaborating with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective execution of customer success plans * Analyzing customer data and market trends to identify areas for improvement and opportunities for growth * Developing and delivering training and enablement programs to ensure that customers have the skills and knowledge they need to maximize the value of blithequark's solutions * Managing and resolving customer issues and concerns in a timely and effective manner **Requirements** To be successful in this role, you will need: * Fluency in English and French is mandatory * Minimum 5 years of proven experience in a software technology company managing and selling to the Telecom industry * Track record of meeting and exceeding targets * Understanding of network architectures (LTE, 5G) is considered a very strong plus * Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and cross-functional teams * Proven ability to analyze complex data and develop effective strategies to drive growth and expansion * Strong problem-solving and analytical skills, with the ability to think critically and creatively * Ability to work in a fast-paced, dynamic environment, with a strong focus on customer success and growth **Benefits** As a Customer Success Manager at blithequark, you will enjoy a strong compensation package, comprehensive benefits package, and opportunities for professional development and growth. You will also have the opportunity to work with a dynamic and innovative company that is shaping the future of telecommunications. **Work Environment and Company Culture** blithequark is a collaborative and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of expertise, innovation, and customer-centricity, and we are committed to delivering exceptional value to our customers. We offer a range of benefits and perks, including: * Flexible work arrangements, including remote work options * Comprehensive health and wellness programs * Professional development opportunities, including training and education programs * Collaborative and inclusive work environment * Recognition and rewards for outstanding performance and contributions **Compensation and Perks** We offer a competitive compensation package, including: * Strong salary and bonus structure * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) or equivalent retirement plan * Flexible work arrangements, including remote work options * Professional development opportunities, including training and education programs * Recognition and rewards for outstanding performance and contributions **How to Apply** If you are a seasoned customer success professional with a passion for driving business growth and expansion in the Telecom industry, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and equitable work environment that values diversity, equity, and inclusion.