Experienced Customer Success Associate – Driving Student Engagement and Career Transformation through AI Upskilling at blithequark

Introduction to blithequark blithequark is a pioneering career transformation platform that is revolutionizing the tech industry through AI upskilling. With a strong foundation built in 2014, blithequark has been at the forefront of helping tech professionals thrive in today's fast-evolving tech landscape. Our vision is to empower every tech professional to reach their full potential and succeed in their careers. We achieve this through our comprehensive range of domain-specific courses, personalized career support, and cutting-edge expertise from industry practitioners and senior engineers. About Our Mission At blithequark, we believe in the power of continuous learning and career growth. Our platform offers 40+ domain-specific courses, from foundational Machine Learning and Generative AI to Agentic AI, System Design, and DSA, designed to equip engineers, PMs, data professionals, and tech leaders with the skills they need to accelerate their careers. With a team of 600+ instructors from top companies, we bring real-world insight and expertise into every classroom, ensuring that our students receive the best possible education and support. Position Overview We are seeking an experienced Customer Success Associate to join our team at blithequark. As a Customer Success Associate, you will play a critical role in driving student engagement, ensuring student success, and fostering a supportive community that helps our students achieve their career goals. Your primary responsibility will be to assist students in completing onboarding formalities, tracking individual student progress, and maximizing completion rates. You will also work closely with internal teams to continuously improve the learning experience and maintain daily trackers using Google Sheets, CRM, and other tools. Key Responsibilities Assist students in completing onboarding formalities and welcome each student on call before the batch start date Track individual student progress for multiple cohorts as they move through blithequark's program and maximize completion rates Keep dropouts and deferrals to a minimum by offering additional guidance and support Get reviews and referrals from students and work closely with all internal teams to continuously improve the learning experience Maintain daily trackers using Google Sheets, CRM, and other tools Communicate with students via calls, email, direct message, video, or a mix of communication strategies Mentor and motivate students and connect them to guidance coaches and career coaches as and when required Serve as the single point of contact for all student queries and concerns Requirements To be successful in this role, you should have: 2-7 years of experience in customer success, customer service, sales, and/or other customer-facing role Experience building out and tracking information in Excel and/or data collection Experience working in operations, performance coaching, and/or program management is a plus Bachelor's degree in Business, Economics, Business Management and Information Systems (OMIS), or other degree in a related field is a plus Availability to work evenings PST with some morning meetings PST (US Hours) Essential Qualifications In addition to the above requirements, we are looking for candidates who possess: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced environment and prioritize multiple tasks Strong attention to detail and organizational skills Ability to build strong relationships with students, instructors, and internal teams Preferred Qualifications While not required, the following qualifications are preferred: Experience working in the education technology industry Knowledge of AI upskilling and career transformation Experience with Google Sheets, CRM, and other tools Certification in customer success or a related field Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Success Associate, you will have access to: Comprehensive training and onboarding program Ongoing professional development and career growth opportunities Access to our range of domain-specific courses and AI upskilling programs Opportunities to work with a talented team of instructors and industry practitioners Recognition and rewards for outstanding performance Work Environment and Company Culture At blithequark, we pride ourselves on our supportive and inclusive company culture. Our team is passionate about helping tech professionals succeed, and we are committed to creating a work environment that is collaborative, dynamic, and fun. As a Customer Success Associate, you will be part of a talented team that is dedicated to making a difference in the lives of our students. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Salary range: commensurate with experience Benefits package, including health, dental, and vision insurance 401(k) matching program Paid time off and holidays Access to our range of domain-specific courses and AI upskilling programs Opportunities for professional development and career growth Conclusion If you are a motivated and passionate individual who is committed to helping others succeed, we encourage you to apply for the Customer Success Associate role at blithequark. As a member of our team, you will have the opportunity to make a real difference in the lives of our students and contribute to the growth and success of our company. Don't miss out on this exciting opportunity to join a dynamic and supportive team and take your career to the next level. Apply now to become a part of the blithequark team and help us revolutionize the tech industry through AI upskilling.