**Experienced Customer Service Team Lead – Same Day Operations**

Are you a motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you have a proven track record of leading high-performing teams and driving business growth? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Team Lead to join our Same Day Operations team, where you will play a critical role in shaping the future of our 24x7x365 Same Day Tasks group. **About blithequark** At blithequark, we're more than just a logistics company – we're a team of innovators, problem-solvers, and customer advocates. With a rich history of delivering exceptional service and a commitment to excellence, we've become the #1 Transportation and Logistics Company in the world. As a member of our team, you'll have the opportunity to work with a diverse group of talented individuals who share your passion for delivering outstanding results. **What makes blithequark incredible?** Our people! Every employee brings their unique skills and perspectives to the table, making us a dynamic and inclusive team. We're proud to be a part of Deutsche Post DHL, the world's leading logistics supplier with operations in over 220 countries. **About the Role** As a Customer Service Team Lead, you will be responsible for leading, guiding, and mentoring a team of Customer Service Representatives to deliver exceptional customer experiences. You will drive the execution of our Same Day Operations team, ensuring that our customers receive timely and professional service. Your expertise will be essential in identifying training needs and opportunities to develop a highly skilled team. **Key Responsibilities:** * Lead, motivate, and manage a team of Customer Service Representatives to achieve exceptional customer satisfaction and service quality * Drive the execution of our Same Day Operations team, ensuring that our customers receive timely and professional service * Mentor, counsel, and provide guidance to the Customer Service Representatives team * Identify training needs and opportunities to develop a highly skilled team * Serve as a liaison between the Customer Service Representatives team and other departments, ensuring seamless communication and collaboration * Provide strong leadership to staff, managing escalations and issue resolution as needed * Participate in regular surveys with the Operations Manager to identify areas for improvement, track KPIs, and enhance overall service quality * Focus on and delegate work tasks among team members * Ensure that all customer inquiries are handled promptly and professionally * Collaborate with other functional units to ensure a smooth customer-related process flow * Play an active role in the development, learning opportunities, and training of Customer Service Subject Matter Experts * Serve as a point of contact for clients, Same Day Operations, abroad offices, and other stakeholders * Escalate issues as necessary to the Operations Manager or Senior Management Team * Provide professional and exceptional service to the team, inspiring them to deliver the same level of service to our customers * Assist with the management of daily responsibilities, including handling messages, calls, and executing order processing **Requirements:** * Proven history in a Customer Service or other customer-facing role, with excellent communication skills * Strong knowledge of Same Day business products and business systems * Demonstrated history of managing multiple priorities and expectations within a fast-paced customer service environment * Proficiency in MS Word and Excel * Process-driven and results-oriented, with a focus on achieving positive and effective outcomes * Strong knowledge of customer cycles and systems * Ability to take ownership and lead the Customer Service Representatives team * Ability to recognize and address customer issues in a professional and courteous manner * Excellent communication, inspiration, and interpersonal skills * Independent working style * Excellent phone and email etiquette **Business Acumen:** * Strong knowledge of English (verbal and written) * Excellent leadership characteristics and attributes **What We Offer:** * Competitive salary * Full benefits package, including medical, dental, and vision insurance, 401k, and education assistance * Opportunities for career growth and professional development * Collaborative and inclusive work environment * Recognition and rewards for outstanding performance **About Our Culture:** At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in the importance of work-life balance and offer flexible scheduling options to ensure that our employees can thrive both personally and professionally. We're proud to be an equal opportunity employer, and we welcome applications from qualified candidates regardless of race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics. **How to Apply:** If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!