**Experienced Customer Service Supervisor – Airline Operations and Customer Experience**

Are you a motivated and results-driven leader looking to take your career to new heights? Do you have a passion for delivering exceptional customer experiences and a drive to excel in a fast-paced, dynamic environment? If so, we invite you to join the team at blithequark, a leading airline where you'll have the opportunity to develop your skills, advance your career, and make a real impact on the lives of our customers. **About blithequark** blithequark is a stable, secure, and fast-growing airline that's committed to providing outstanding service to our customers. As a Supervisor, Customer Services, you'll be part of a team that's dedicated to delivering exceptional experiences, every time, every touchpoint. With a strong focus on employee development, we offer a range of training and development programs to help you grow your skills and advance your career. **What We Offer** At blithequark, we're proud to offer a range of benefits and perks that make us a great place to work. These include: * Amazing employee flight privileges within the blithequark global network * Training and development programs to take your career to the next level * Comprehensive health and life benefits (subject to location) * Opportunities to work with a diverse and talented team * A dynamic and fast-paced work environment that's always challenging and exciting **Responsibilities** As a Supervisor, Customer Services, you'll play a critical role in ensuring that our customers receive exceptional service, every time. Your responsibilities will include: * Coordinating the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability * Ensuring adequate operational coverage; responsible for scheduling and manpower utilization * Maintaining a safe, dependable, and consistent operation * Conducting Agent observations * Scheduling and administering local training, including new hire training * Investigating and resolving operational issues, as well as customer service issues * Participating on operational conference calls, station audits, and preparing various reports * Maintaining records, such as time and attendance, personnel files, and performance * Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations * Creating a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience * Using appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees * Informing passengers through all aspects of their experience with blithequark by communicating appropriate information about their trips and belongings * Guiding and directing incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time * Loading, unloading, sorting, and appropriately transferring passenger baggage, cargo/freight, and company materials * Collaborating with the internal team to ensure a safe and on-time departure * May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage **Qualifications** We're looking for a motivated and results-driven leader who has: * A minimum of one year of customer service experience * Some locations may desire previous airline experience, including working knowledge of an airline's ticketing system and/or ramp operations * A high school diploma or GED equivalent * A valid, unexpired, and unsuspended state driver's license * The ability to carry, bend, lift, and turn with bags weighing up to 75 lbs * Ability to work rotating shifts, including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis * Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity * Must be able to perform all duties in various weather conditions and time constraints * Ability to read, write, fluently speak, and understand the English language * Possess the legal right to work in the United States **Preferred Qualifications** * A minimum of two years of customer service experience * Previous experience in a supervisory or leadership role * Knowledge of airline operations, including ticketing systems and ramp operations * Experience working in a fast-paced, dynamic environment **What We're Looking For** We're looking for a motivated and results-driven leader who is: * Passionate about delivering exceptional customer experiences * A team player who is able to work collaboratively with others * A problem-solver who is able to think critically and make sound decisions * A strong communicator who is able to effectively communicate with customers, colleagues, and management * A flexible and adaptable individual who is able to work in a fast-paced, dynamic environment **Career Growth Opportunities** At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and development * Leadership development programs * Customer service training * Safety training * Technical training **Work Environment and Company Culture** We're proud to offer a dynamic and fast-paced work environment that's always challenging and exciting. Our company culture is built on a foundation of teamwork, collaboration, and a passion for delivering exceptional customer experiences. We're committed to creating a work environment that's inclusive, diverse, and supportive of all employees. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Comprehensive health and life benefits (subject to location) * 401(k) plan with company match * Paid time off and holidays * Employee flight privileges within the blithequark global network * Opportunities to work with a diverse and talented team * A dynamic and fast-paced work environment that's always challenging and exciting **How to Apply** If you're a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. We're committed to creating a work environment that's inclusive, diverse, and supportive of all employees.