Experienced Customer Experience Agent – Delivering Exceptional Support to Merchants, Customers, and Dashers in a Fast-Paced Environment

Welcome to blithequark At blithequark, we're on a mission to empower local economies and make a meaningful impact on the lives of our customers, merchants, and dashers. As a rapidly growing company, we're looking for talented individuals to join our Marketplace Live Operations team and help take our support to the next level. As a Customer Experience Agent, you'll play a vital role in addressing the most pressing needs and concerns of our partners, customers, and dashers worldwide. About the Role We're seeking a highly motivated and customer-centric individual to join our team as a Customer Experience Agent. As a key member of our Marketplace Live Operations team, you'll be responsible for handling inbound calls, chats, and emails from our partner merchants, customers, and dashers. Your primary goal will be to provide exceptional support and resolve issues in a timely and professional manner. You'll be part of a dynamic team that's passionate about delivering outstanding customer experiences and driving positive outcomes. Key Responsibilities Handle inbound calls, chats, and emails from partner merchants, customers, and dashers, providing timely and effective support to resolve issues and address concerns Develop deep expertise in blithequark's processes, systems, and resources to drive positive outcomes and improve customer satisfaction Demonstrate effective communication skills and relationship-building to resolve issues and build trust with our partners, customers, and dashers Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting, with professionalism and a sense of urgency Maintain a high level of quality in every interaction, ensuring that our customers receive exceptional support and service About You We're looking for a highly motivated and customer-centric individual with a passion for delivering exceptional support. You should have: Essential Qualifications At least 1 year of experience in a customer-facing role, preferably in a fast-paced environment Fluent English language skills and above-average technical fluency, including a typing speed of 40 WPM Effective written communication skills, including top-notch grammar, spelling, and the ability to write both formally and casually Experience working in a team environment and a strong ability to build relationships with colleagues and customers A high level of emotional intelligence and a customer-centric approach to resolving issues and addressing concerns Preferred Qualifications Experience working in a 24/7 environment, including evenings, weekends, and holidays Previous experience in a customer service role, preferably in a technology or logistics company Strong problem-solving skills and the ability to think critically and outside the box Experience with customer relationship management (CRM) software and other technology tools What We Offer At blithequark, we're committed to supporting the happiness, healthiness, and overall well-being of our employees. We offer: Compensation and Benefits Competitive salary and benefits package Opportunities for career growth and professional development Comprehensive benefits, including health, dental, and vision insurance 401(k) matching and other retirement savings options Company Culture We're a company that values leadership, innovation, and customer obsession. We believe in empowering our employees to take ownership of their work and make a meaningful impact on our customers and communities. Our culture is built on the principles of: Leadership: We believe that everyone at blithequark has the potential to be a leader and make a difference Innovation: We're always looking for new and better ways to solve problems and improve our services Customer Obsession: We're passionate about delivering exceptional customer experiences and building strong relationships with our partners, customers, and dashers Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. We're dedicated to hiring and cultivating diverse teams of people from all backgrounds, experiences, and perspectives. How to Apply If you're a motivated and customer-centric individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our recruiting team. We can't wait to hear from you and explore how you can contribute to our mission to empower local economies and make a meaningful impact on the lives of our customers, merchants, and dashers. Accommodations and Support We're committed to supporting the needs of all our employees, including those with disabilities. If you require any accommodations or support during the hiring process, please don't hesitate to reach out to our recruiting team. We're here to help and want to ensure that everyone has an equal opportunity to succeed. Conclusion At blithequark, we're on a mission to empower local economies and make a meaningful impact on the lives of our customers, merchants, and dashers. As a Customer Experience Agent, you'll play a vital role in delivering exceptional support and resolving issues in a timely and professional manner. If you're a motivated and customer-centric individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Join our team and be part of a dynamic and innovative company that's changing the way we think about customer experience and support.