**Experienced Customer Service Representatives – English-Speaking Calls Only, Remote Opportunity in El Paso, TX at blithequark**

Are you a people person with exceptional communication skills and a passion for delivering top-notch customer service? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we want to hear from you! blithequark is seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives, handling English-speaking calls only in a remote setting from El Paso, TX. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower individuals and communities to achieve their full potential. With a strong commitment to excellence, we strive to make a positive impact in the lives of our customers, employees, and partners. Our team is dedicated to delivering exceptional service, fostering a culture of inclusivity and respect, and driving growth through innovation and collaboration. **Why Join blithequark?** * **Work-Life Balance Support**: Enjoy flexibility tailored to your needs, allowing you to balance your personal and professional life with ease. * **Competitive Compensation**: Receive quarterly bonuses based on performance, ensuring your hard work is recognized and rewarded. * **Comprehensive Insurance Coverage**: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA, as well as Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. * **Future Planning**: Prepare for retirement with our 401K Retirement Savings plan and Company Matching, giving you peace of mind for the future. * **Paid Time Off Package**: Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage, ensuring you have time to recharge and focus on your well-being. * **Holistic Wellness Support**: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP), promoting your overall well-being. * **Recognition Platform**: Acknowledge and appreciate outstanding employee contributions, celebrating your achievements and growth. * **Tuition Reimbursement**: Invest in your ongoing education and development, enhancing your skills and knowledge. * **Employee Perks and Discounts**: Enjoy additional benefits and discounts exclusively for employees, making your hard-earned money go further. * **Maximus Wellness Program and Resources**: Access a range of wellness programs and resources tailored to your needs, supporting your physical and mental health. * **Professional Development Opportunities**: Participate in training programs, workshops, and conferences, helping you grow and advance in your career. **Essential Duties and Responsibilities:** * **Interact with customers**: Provide information in response to inquiries about programs and services in a contact center. * **Respond to customer inquiries**: Address customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services. * **Record customer interactions**: Document details of inquiries, complaints, comments, and actions taken. * **Follow standard operating procedures**: Ensure consistency and accuracy in customer interactions. * **Address customer inquiries and resolve problems**: Ensure that appropriate changes are made to resolve customer issues. * **Refer unresolved customer grievances**: Refer unresolved customer grievances to designated departments for further investigation. * **Communicate with supervisor**: Inform supervisor regarding any potential needs or concerns. * **Navigate multiple computer systems**: Add appropriate documentation to the systems while speaking with a customer. * **Perform data entry accurately**: Ensure accurate and efficient data entry. **Minimum Requirements:** * **High school diploma or GED**: Required for this position. * **0-6 months of relevant professional experience**: Required, or equivalent combination of education and experience. * **Program Specific Requirements**: * **High School diploma or equivalent**: Required. * **6 months of customer service experience**: Preferred. * **Must reside within 70 miles of El Paso, TX**: Required. * **Home Office Requirements**: * **Reliable, high-speed internet service**: Required. * **Minimum 20 Mbps download speeds**: Required. * **Must be a traditional, wired high-speed connection**: Required. * **Quiet and distraction-free workspace**: Required. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through the link provided, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** blithequark is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. **Pay Transparency** blithequark compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel, external market, and internal value analysis. Annual salary is just one component of our total compensation package, which includes short- and long-term incentives, program-specific awards, and a variety of benefits. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.