**Experienced Customer Service Representative – Remote Call Center Support for Medicaid Members**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join our dynamic team at blithequark as a Remote Call Center Customer Service Representative. As a key member of our customer service team, you will play a vital role in supporting Medicaid members across the State of Iowa, providing top-notch service, and making a real impact in the lives of those we serve. **About blithequark** At blithequark, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. Our team of passionate professionals is committed to fostering a culture where individuality is noticed and valued every day. We believe that our people are our greatest asset, and we're constantly seeking talented individuals who share our values and are eager to grow with us. **The Role** As a Remote Call Center Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, accurately documenting enrollment requests and status changes, and entering application and enrollment information into a web-based computer system. You will also maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies. **Key Responsibilities:** * Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates * Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles * Accurately document enrollment requests and status changes * Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone * Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies * Provide clear, complete, accurate, and objective information based on a full understanding of program requirements **Requirements:** * Basic understanding of a call center environment in a customer service role and quality monitoring processes * Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers * Ability to problem solve through analysis and ongoing feedback * Achieve results through knowledge, empathy, and commitment * Ability to work with people of diverse backgrounds * High School diploma or GED * Background required * Must reside within 1 hour driving distance from Des Moines, IA **Preferred Qualifications:** * Ability to problem solve through analysis and ongoing feedback * Achieve results through knowledge, empathy, and commitment * Ability to work with people of diverse backgrounds * Ability to adhere to a break and lunch schedule * Excellent typing and grammar skills * Ability to navigate a computer * Ability to understand and utilize policy * Excellent customer service skills * Excellent phone etiquette skills * Reliable internet access **What We Offer:** * $18.00 per hour pay rate (bi-weekly pay) * Paid Training with Equipment provided * Full-time schedule (40 hrs. a week) * Career Growth Opportunities * PerkSpot- Employee discount program * Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. **Work Environment and Culture:** * Our team is passionate about delivering exceptional customer experiences and making a real impact in the lives of those we serve. * We foster a culture where individuality is noticed and valued every day. * Our team members are encouraged to share their ideas and contribute to our growth and success. **Compensation and Benefits:** * Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. * In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. * In addition, blithequark provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through the link below: Apply for the job now! **Equal Opportunity Employer:** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for Individuals with Disabilities:** People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to . You may also . **Vaccination Policy:** At blithequark, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark.