**Experienced Customer Service Representative – Home Improvement Industry – Nights/Weekends, Remote/Hybrid Opportunity**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy learning new things? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative. This is an exciting opportunity to work with a leading home improvement company, providing top-notch support to customers across North America. **About blithequark** blithequark is a renowned lead and workflow management company, acquired by Financeit in 2017. Our innovative platform powers over $3 billion in annual sales, making us a driving force in the home improvement industry. At the heart of our success is our full-service contact center in Fort Lauderdale, Florida, which specializes in inbound and outbound support for the home improvement industry. Our contact center is the main point of contact for customers, ensuring their expectations are met and managed throughout the lifespan of their project. **Join Our Team** As a Customer Service Representative at blithequark, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences. We are looking for enthusiastic and self-motivated individuals who are passionate about customer service and have a strong aptitude for learning. If you are a team player who thrives in fast-paced environments and enjoys working with customers, we encourage you to apply. **Key Responsibilities:** * Provide exceptional customer service to customers across North America, responding to their inquiries and resolving their issues in a timely and professional manner * Work in a fast-paced environment, handling multiple customer interactions simultaneously * Utilize our industry-leading platform to manage customer information and provide accurate and up-to-date information to customers * Collaborate with internal teams to resolve customer issues and provide solutions * Participate in ongoing training and development to stay up-to-date on product knowledge and industry trends * Meet and exceed performance metrics, including first call resolution, customer satisfaction, and quality scores * Work a flexible schedule, including nights and weekends, with the opportunity to work from home after completing a week of in-office onboarding/training **Essential Qualifications:** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience in a call center or retail environment * Excellent communication and interpersonal skills, with the ability to work with customers and internal teams * Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues * Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously * Proficiency in Microsoft Office and Google Suite * Strong attention to detail and ability to maintain accurate records **Preferred Qualifications:** * Experience working in the home improvement industry or a related field * Knowledge of CRM software and customer relationship management principles * Experience working in a remote or hybrid environment * Certification in customer service or a related field (e.g. Certified Customer Service Representative (CCSR)) **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously * Strong attention to detail and ability to maintain accurate records * Proficiency in Microsoft Office and Google Suite * Ability to learn and adapt to new systems and processes quickly * Strong customer service skills, with a focus on delivering exceptional customer experiences **Career Growth Opportunities and Learning Benefits:** * Opportunities for career advancement and professional growth within blithequark * Ongoing training and development to stay up-to-date on product knowledge and industry trends * Collaborative and dynamic work environment with a focus on teamwork and customer satisfaction * Flexible scheduling and remote work options * Competitive compensation and benefits package **Work Environment and Company Culture:** * blithequark is a dynamic and fast-paced company that values teamwork, customer satisfaction, and innovation * Our contact center is a collaborative and supportive environment, with a focus on delivering exceptional customer experiences * We offer a flexible and remote work schedule, with the opportunity to work from home after completing a week of in-office onboarding/training * Our company culture is built on a foundation of respect, empathy, and open communication, with a focus on employee well-being and satisfaction **Compensation, Perks, and Benefits:** * Competitive hourly rate and benefits package * Opportunities for career advancement and professional growth within blithequark * Ongoing training and development to stay up-to-date on product knowledge and industry trends * Flexible scheduling and remote work options * Access to a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off **Conclusion:** If you are a customer-centric individual with a passion for delivering exceptional service, we invite you to join blithequark's dynamic team as a Customer Service Representative. This is an exciting opportunity to work with a leading home improvement company, providing top-notch support to customers across North America. Apply today to take the first step in your career journey with blithequark!