Experienced Customer Service Representative – Delivering Exceptional Healthcare Solutions and Building Lasting Relationships with Members at blithequark

Welcome to blithequark At blithequark, we're passionate about transforming healthcare and dedicated to building a world of health around every consumer. As a leading health solutions company, we reach millions of Americans through our local presence, digital channels, and a team of over 300,000 purpose-driven colleagues. We care for people where, when, and how they choose, providing a uniquely connected, convenient, and compassionate experience. With heart, we strive to make a positive impact on the lives of our members, and we're excited to invite talented individuals to join our team. Job Overview We have an exciting opportunity for a Customer Service Representative to join our team in High Point, NC. As a Customer Service Representative at blithequark, you will play a vital role in delivering exceptional healthcare solutions and building lasting relationships with our members. This position offers a unique chance to work onsite and be part of a dynamic team that is committed to providing world-class customer service. The role starts on October 20, 2025, and includes a 14-week training period, followed by an 8-hour shift, Monday through Friday, between 8am and 8pm, with the potential to work from home a few days a week. Key Responsibilities Work in front of a computer for approximately 8 hours, speaking with members on the phone, with little time in between calls during scheduled phone hours. Listen to members' needs and provide direction on how to get them the care they may need, without relying on standard scripting. Create an emotional connection with our members by understanding and engaging them to the fullest, building a trusting and caring relationship. Go beyond the initial inquiry and ask the unasked questions to ensure providing the most complete customer service experience possible. Provide customers with related information to answer unasked questions, such as additional plan details, benefit plan details, member self-service tools, and more. Educate and assist customers on various elements of benefit plan information and available services to enhance the overall customer service experience. Utilize all relevant information to effectively influence member engagement and provide education to support members in managing their health. Guide members to the appropriate health resource, offering alternatives where appropriate, and act with the best interest of the customer in mind. Document and track all contacts, events, and outcomes with members using appropriate systems and processes. Take immediate action when confronted with a problem or made aware of a situation, resolving issues without or with limited management intervention. Use the customer service threshold framework to make financial decisions to resolve member issues and respond quickly to meet customer needs and resolve problems. Essential Qualifications Must live in North Carolina and be willing to work onsite in High Point. Must be flexible to work an 8-hour shift between 8am and 8pm EST. 1+ years of customer service experience in a transaction-based environment, such as a call center or retail location. 1+ years of Microsoft Office Suite experience. Strong computer skills, with experience working multiple screens and applications. Effective organizational skills and ability to manage multiple tasks. Effective communication skills, both verbal and written. High School Diploma required. Preferred Qualifications 1+ years of healthcare experience. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to fostering a workplace where every colleague feels valued and has the opportunity to grow and develop their skills. As a Customer Service Representative, you'll have access to comprehensive training programs, mentorship, and career advancement opportunities. You'll be part of a dynamic team that is passionate about delivering exceptional customer service and making a positive impact on the lives of our members. Work Environment and Company Culture Our workplace is built on a foundation of respect, empathy, and inclusivity. We believe in creating an environment where every colleague feels valued, supported, and empowered to be their best self. At blithequark, you'll be part of a team that is dedicated to making a difference in the lives of our members and the communities we serve. We're committed to fostering a culture of diversity, equity, and inclusion, and we're proud to be an equal opportunity employer. Compensation, Perks, and Benefits We offer a competitive pay range of $17.00 - $25.65 per hour, depending on experience and qualifications. Our comprehensive benefits package includes affordable medical plan options, a 401(k) plan with company matching contributions, and an employee stock purchase plan. We also offer a range of no-cost programs, including wellness screenings, tobacco cessation, and weight management programs, as well as confidential counseling and financial coaching. Our benefits are designed to support the physical, emotional, and financial wellness of our colleagues and their families. Conclusion If you're passionate about delivering exceptional customer service and making a positive impact on the lives of others, we invite you to join our team at blithequark. As a Customer Service Representative, you'll be part of a dynamic team that is committed to providing world-class healthcare solutions and building lasting relationships with our members. Apply now to take the first step in an exciting and rewarding career with blithequark.