Experienced Customer Service Representative for Union Benefits Coordination – Remote Work Opportunity in California

Welcome to blithequark At blithequark, we are a rapidly growing organization that has established itself as a leading provider of benefits for labor unions, credit unions, and associations. Our extensive network includes direct relationships with over 20,000 union associations across southern California, where we work closely with police departments, firefighters, teachers, postal workers, and other labor unions. As we continue to expand, we are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. This remote work opportunity is perfect for those residing in California who are passionate about delivering exceptional service and making a positive impact on people's lives. About the Role As a Customer Service Representative at blithequark, you will play a vital role in educating union members about the benefits available to them through their affiliation. Your primary responsibility will be to provide informative and supportive interactions with members who request information, addressing their queries and concerns in a professional and empathetic manner. While sales may be involved if a customer expresses interest in opting for additional benefits, please note that our approach is centered around providing value and support, rather than cold calling or aggressive sales tactics. We believe in building trust and fostering long-term relationships with our union partners and members. Key Responsibilities: Respond to member inquiries via phone, email, or other communication channels, providing accurate and timely information about available benefits Develop and maintain a deep understanding of the benefits and services offered by blithequark, staying up-to-date with any changes or updates Build strong relationships with union members, addressing their concerns and providing personalized support to ensure their needs are met Collaborate with internal teams to resolve member issues and improve overall customer satisfaction Participate in training and development programs to enhance your knowledge and skills, ensuring you remain equipped to deliver exceptional customer service Requirements and Qualifications To be considered for this exciting opportunity, you should possess the following essential qualifications: Self-motivation and a proven ability to work independently in a remote setting Strong leadership abilities, with a customer-centric approach and a passion for delivering exceptional service Integrity, professionalism, and a commitment to upholding the highest standards of customer service A desire for professional development and growth, with a willingness to learn and adapt in a rapidly evolving environment Exceptional people skills, with the ability to communicate effectively with diverse groups and individuals Flexible hours and a willingness to work in a remote setting, with reliable internet access and a dedicated workspace Fluency in English, with bilingual skills in any language being a plus (but not required) Must reside in California, as this role requires a deep understanding of the local union landscape and community Preferred Qualifications: Previous experience in customer service, benefits coordination, or a related field Familiarity with labor unions, credit unions, or associations, with a understanding of the benefits and services they provide Strong technical skills, with proficiency in software applications and digital communication tools A certification or degree in a related field, such as customer service, business administration, or communications What We Offer At blithequark, we are committed to providing our team members with a comprehensive range of benefits, perks, and opportunities for growth and development. As a Customer Service Representative, you can expect: Health insurance reimbursement for all staff (upon qualification) Life insurance at no cost An established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) Union benefits, as our staff are also members of a union that provides additional benefits and support Free college classes for all members, with access to scholarship programs for members and their children A Student Debt Reduction Program, designed to help you manage your financial obligations and achieve long-term stability Roadside assistance and Identity Theft Protection for all members, providing peace of mind and protection in everyday life Career Growth and Development At blithequark, we believe in investing in our team members and providing opportunities for growth, development, and advancement. As a Customer Service Representative, you will have access to: Comprehensive training and mentorship programs, designed to enhance your skills and knowledge Regular performance evaluations and feedback, with opportunities for promotion and advancement A dynamic and supportive work environment, with a culture that encourages collaboration, innovation, and creativity Professional development opportunities, including workshops, conferences, and industry events Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment, where diversity, equity, and inclusion are valued and respected. Our company culture is built around the following core values: A commitment to exceptional customer service, with a focus on delivering value and support to our union partners and members A passion for innovation and creativity, with a willingness to adapt and evolve in a rapidly changing environment A dedication to teamwork and collaboration, with a culture that encourages open communication, feedback, and mutual respect A focus on growth and development, with opportunities for professional advancement and personal growth Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will be part of a dynamic and supportive team that is dedicated to providing value and support to our union partners and members. With a comprehensive range of benefits, perks, and opportunities for growth and development, this is an ideal role for those who are looking to build a rewarding and challenging career in a rapidly evolving industry. Apply now to join our team and take the first step towards an exciting and fulfilling career at blithequark!