Experienced Customer Service Representative – Airport Customer Assistance and Travel Support Specialist at blithequark

Introduction to blithequark Imagine being part of a dynamic team that is passionate about delivering exceptional customer experiences in the aviation industry. At blithequark, we are dedicated to providing top-notch service to our customers, and we are looking for talented individuals to join our team. As a Customer Assistance Representative, you will play a vital role in ensuring that our customers have a seamless and enjoyable travel experience. With a strong commitment to diversity, equity, and inclusion, blithequark is the perfect place to grow your career and be yourself. About the Role We are seeking a highly skilled and customer-focused individual to join our team as a Customer Assistance Representative. As a key member of our airport team, you will be responsible for providing exceptional customer service, assisting with ticketing and baggage processing, and ensuring that our customers have a positive experience at the airport. If you are a team player with excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer service, we want to hear from you. Key Responsibilities Greet customers in a courteous and professional manner, providing assistance with self-service kiosk check-in and baggage processing Monitor the ticket counter area to ensure compliance with safety policies and procedures Troubleshoot kiosk technology issues and communicate with IT to resolve problems Verify customer travel documents, including passports and visas, and ensure compliance with FAA and blithequark policies Assist customers with checked baggage processing, including completing credit card transactions and verifying weight Queue lines in ticket counter areas based on departure times or type of assistance needed Accept and activate customer self-tagged baggage at the activation station Physically move baggage throughout the ticket counter area, including moving checked baggage to the belt and oversized bags to designated areas Assist customers with checking assistive devices, sporting equipment, and other oversized items Refer customers to customer service agents when necessary Perform clearance and verification of documents at kiosks Assist with the physical movement of non-ambulatory customers as they board, deplane, or move throughout the gate and terminal area Provide customers with gate information and directions Perform paging activities, such as announcing forgotten items or asking customers to return to locked bags Essential Qualifications To be successful in this role, you will need: A high school diploma or equivalent Must be at least 18 years of age Ability to read, write, and speak English fluently Bilingual language skills may be required in some locations A valid driver's license, as required by local authorities Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements Ability to secure airport authority and/or US Customs security badges, if applicable Authorization to work in the US Preferred Qualifications While not required, the following qualifications are preferred: Working knowledge of Sabre or other Passenger Service Systems Previous face-to-face customer service experience Experience working in a fast-paced environment What We Offer At blithequark, we are committed to providing our employees with a comprehensive benefits package, including: Travel perks, including access to 365 destinations on over 6,800 daily flights Health benefits, including medical, dental, prescription, and vision coverage Wellness programs, including virtual doctor visits, flexible spending accounts, and more 401(k) program, with employer contributions available after one year Additional benefits, including employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more Career Growth and Development At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training programs, including: Comprehensive onboarding program to ensure a smooth transition into your new role Ongoing training and development opportunities to help you build new skills and advance in your career Mentorship programs to connect you with experienced colleagues and leaders Opportunities for advancement and career growth within the company Our Culture At blithequark, we are proud of our diverse and inclusive culture. We believe that our employees are our greatest asset, and we are committed to creating a work environment that is welcoming and supportive of all individuals. Our Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, and to helping our employees reach their full potential. Why Join blithequark? By joining blithequark, you will become part of a dynamic team that is passionate about delivering exceptional customer experiences. You will have the opportunity to grow and develop in your career, and to be part of a company that is committed to making a positive impact on the world. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. How to Apply To apply for this role, please submit your application, including your resume and a cover letter, through our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate. We look forward to hearing from you and exploring how you can join our team at blithequark!