**Experienced Customer Service Parcel Specialist – In-Center Parcel Management and Logistics**

Are you a customer-focused and results-driven individual with a passion for logistics and parcel management? Do you thrive in fast-paced environments with minimal supervision? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Parcel Specialist. In this role, you will be responsible for coordinating the inbound and outbound package activities of our in-center parcel management operation, utilizing an electronic last mile tracking system. As a key member of our team, you will provide exceptional customer service, manage logistics, and ensure seamless operations. **About blithequark** blithequark is a leading provider of logistics and parcel management services, committed to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is dedicated to providing exceptional service, and we strive to create a positive and inclusive work environment that fosters growth and development. **Key Responsibilities** As an Experienced Customer Service Parcel Specialist, you will be responsible for: * Coordinating the inbound and outbound package activities of our in-center parcel management operation, utilizing an electronic last mile tracking system * Receiving, processing, staging, and delivering all inbound and outbound packages from the venue/center * Providing exceptional customer service, including anticipating customer needs, suggesting alternatives, and problem-solving * Maintaining a log of all incoming and outgoing parcels, preparing parcels for pickup by delivery drivers, and sorting incoming parcels * Utilizing proprietary software and equipment to execute necessary job functions * Picking up and delivering customer packages throughout the hotel facility * Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Utilizing pallet jacks and other large package handling equipment (where applicable) * Following all Equipment Safety and Package Security guidelines * Providing customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates * Ensuring quality customer service is given to customers by providing packaging services, as well as offering information about company products and services * Offering assistance to customers by suggesting appropriate shipping methods and maintaining inventory of shipping supplies * Setting priorities of customer requests * Maintaining high levels of customer service * Using sound judgment to resolve customer service issues or refunds * Employing investigative research for mis-labeled packages * Troubleshooting routine equipment problems * Providing leadership on assigned shifts and directing work of other team members * Performing multiple tasks at the same time * Following instructions of supervisors and assisting other team members in performing center functions * Collating, sorting, and organizing communications and other forms of information provided by customers and the venue * Assisting in the training of center team members * Operating the point of sale terminal (POS) ensuring package handling fees are collected * Performing daily close-out procedures on POS * Assisting team members in goal setting and skill development * Performing administrative duties, including bidding, ordering supplies, and inventory control * Operating photocopy, binding, and other business center equipment * Taking customer orders, giving pricing information, performing consultative selling to customers, and explaining the benefits of digital printing technology to customers * Picking up and delivering customer orders * Following copying protocol (copyright law, confidentiality, and careful handling of original documents) * Preparing bank deposit slips * Performing all other duties as needed or requested **Essential Qualifications and Requirements** * High School Diploma or equivalent education required * Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred) * Proven strong organization and planning skills * Action-oriented with skills and aptitude to excel in a customer-focused and results-driven environment * High integrity individuals who present a professional image through effective written and verbal communication skills * Excellent team building and collaborative skills; ability to develop strong customer relationships * Strong problem-solving skills * Ability to accurately translate and record information into electronic tracking system with 100% accuracy * Proficiency with computer systems and ability to learn new software applications quickly * Ability to pass an OSHA certification for any equipment in center calling for such certification * Ability to move 75 pounds unassisted * Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person * Physical stamina to walk up to 10 miles per shift **Preferred Qualifications** * Previous experience in a customer service or logistics role * Knowledge of parcel management and logistics operations * Experience with proprietary software and equipment * Strong communication and interpersonal skills * Ability to work in a fast-paced environment with minimal supervision * Ability to lift, push, and pull packages of varying weights **Work Environment and Culture** blithequark is committed to creating a positive and inclusive work environment that fosters growth and development. Our team is dedicated to providing exceptional service, and we strive to create a culture that values diversity, equity, and inclusion. As an Experienced Customer Service Parcel Specialist, you will be part of a dynamic team that is passionate about delivering market-leading customer experience, business excellence, and financial return. **Compensation and Benefits** blithequark offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for career growth and advancement * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and training **How to Apply** If you are a motivated and customer-focused individual with a passion for logistics and parcel management, we invite you to apply for the Experienced Customer Service Parcel Specialist role at blithequark. Please submit your application, including your resume and cover letter, to our online application portal. We look forward to hearing from you!