**Technical Customer Support Specialist - Work from Home Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Technical Customer Support Specialist, working from the comfort of your own home. **About blithequark** blithequark is a global leader in client experience management and contact center business process outsourcing, with a commitment to innovation, integrity, and customer satisfaction. With over 410,000 employees worldwide, we've established a hybrid organization that combines the best of both worlds – work-from-home and on-site solutions – with around 50% of our team members now working remotely. Our dedication to creating a positive work environment has earned us recognition as one of the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work. **Our Work Culture** At blithequark, we're driven by a set of core values that guide everything we do: * **Autonomous**: We trust your decision-making skills and empower you to take ownership of your work. * **Progressive work environment**: If you have the skills, we have the opportunities for growth and development. * **Flexible**: We focus on results, not just hours worked. * **Innovative**: Every idea matters, and we encourage creativity and out-of-the-box thinking. * **Inclusive**: Everyone is welcome, and everyone wins. **About the Job** We're seeking talented customer service specialists who share our passion for delivering exceptional customer experiences. As a Technical Customer Support Specialist, you'll be the first point of contact for our customers, providing technical solutions, answering queries, and building positive relationships. This is a remote work-from-home opportunity, and we're looking for candidates who can work from the provinces of Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, and Saskatchewan. **Qualifications** To succeed in this role, you'll need: * **Associate's degree or certification** from an accredited program in technical and/or clinical education. * **Experience** with electronic documentation systems and technical or clinical/medical device support roles. * **2 years** of experience in a similar role, with a strong background in customer service. * **Previous contact center experience** is an asset. * **Working knowledge** of Microsoft Office applications, including Outlook, Word, and Excel. * **Age requirement**: You must be at least 18 years old. * **Excellent communication and comprehension skills**. * **Ability to type 30 wpm** and pass our language/grammar screening. * **Reliable home internet connection**: We require a hardwired internet connection – Wi-Fi is not permitted. **Responsibilities** As a Technical Customer Support Specialist, you'll be responsible for: * **Providing first-level technical solutions** for installation, operation, and maintenance of products. * **Answering inbound customer queries** and building positive relationships. * **Ensuring requests are handled appropriately** by coordinating with various functions within the company. * **Scheduling service calls** and following up with customers/clients. * **Troubleshooting and resolving technical issues** using established diagnostics tools and procedures. * **Accurate data input** using prescribed applications. * **Exceptional call handling soft skills**, including active listening, empathy, and reassurance. **Skills and Competencies** To succeed in this role, you'll need: * **Technical knowledge**: Familiarity with electronic documentation systems, technical and clinical/medical device support, and Microsoft Office applications. * **Communication skills**: Excellent verbal and written communication skills, with the ability to build positive relationships with customers. * **Problem-solving skills**: Ability to troubleshoot and resolve technical issues using established diagnostics tools and procedures. * **Time management skills**: Ability to prioritize tasks, manage time effectively, and meet deadlines. * **Adaptability**: Ability to adapt to changing situations, priorities, and deadlines. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping you grow and develop your skills. As a Technical Customer Support Specialist, you'll have access to: * **Ongoing training and development** programs to enhance your technical and soft skills. * **Career advancement opportunities** within the company, with a focus on promoting from within. * **Mentorship programs** to support your growth and development. * **Opportunities for specialization** in specific areas, such as technical support or customer service. **Work Environment and Company Culture** As a remote work-from-home opportunity, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on a set of core values that prioritize innovation, integrity, and customer satisfaction. We're a dynamic, fast-paced environment that's always looking for ways to improve and grow. **Compensation, Perks, and Benefits** As a Technical Customer Support Specialist at blithequark, you'll enjoy a competitive compensation package, including: * **Competitive salary**. * **Benefits package**, including health, dental, and vision insurance. * **Paid time off** and holidays. * **Opportunities for bonuses** and incentives. * **Professional development opportunities** to enhance your skills and career. **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Note:** This job posting is for a remote work-from-home opportunity, and we're looking for candidates who can work from the provinces of Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, and Saskatchewan.