Experienced Customer Service Manager – Restaurant Operations and Team Leadership

Introduction to blithequark At blithequark, we pride ourselves on delivering exceptional dining experiences that leave our customers satisfied and eager to return. As a leader in the restaurant industry, we understand the importance of providing top-tier customer service, maintaining a positive work environment, and driving business growth. Our commitment to excellence has earned us a reputation as a premier destination for food lovers and a desirable workplace for talented professionals. If you are a motivated and experienced customer service professional looking to take your career to the next level, we invite you to join our team as a Customer Service Manager. Job Overview As a Customer Service Manager at blithequark, you will be responsible for overseeing daily operations, ensuring customer satisfaction, and driving business growth. Your role will be multifaceted, requiring strategic direction, team leadership, financial management, and marketing expertise. You will be the primary liaison between our District Manager and other market leaders, working closely with store managers and team leaders to execute operational plans seamlessly. If you are a results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities Provide strategic direction to restaurant staff, ensuring that customers receive exceptional service and that team members are satisfied and engaged. Oversee various Human Resources operations, including performance management, scheduling, policy compliance, recruitment and selection, employee discipline, coaching and training, and performance evaluations. Manage financial matters, such as inventory control, forecasting productivity, financial reporting, managing costs related to the sale of goods and services, and managing labor costs. Attain financial targets, implementing strategies to drive sales growth and increase profitability. Implement promotional tactics at a local level, executing marketing campaigns to attract new customers and retain existing ones. Make morning deposits at the bank, ensuring timely and accurate financial transactions. Handle financial setbacks caused by low cash reserves, developing strategies to mitigate risks and maintain financial stability. Ensure compliance with the Occupational Health and Safety Act, reducing the likelihood of workplace accidents and injuries. Monitor competitor activity, market developments, and expansion plans, staying ahead of the competition and identifying opportunities for growth. Maintain uniformity across all blithequark products, executing established standards to ensure consistency and quality. Develop and implement strategies for managing orders effectively, building strong relationships with suppliers, and driving business success. Serve as the primary liaison between the District Manager and other market leaders, ensuring seamless communication and execution of operational plans. Requirements and Qualifications To be successful in this role, you will need to have at least three years of experience in a restaurant or food industry-related setting, combined with prior experience leading a team. You will also need to possess effective communication and interpersonal skills, a talent for coaching and development, and the ability to maintain financial controls. Strong analytical skills, a fundamental understanding of mathematics and accounting, and a focus on delivering exceptional customer service are also essential. In addition to these requirements, you will need to be able to work varied hours, including weekends, and be accountable to the District Manager. If you are a motivated and experienced customer service professional with a passion for leadership and a commitment to excellence, we encourage you to apply for this exciting opportunity. Essential Skills and Competencies Strong leadership and team management skills, with the ability to motivate and inspire team members. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, suppliers, and stakeholders. Strong analytical and problem-solving skills, with the ability to analyze data and develop strategies to drive business growth. Financial management skills, with the ability to manage budgets, forecast productivity, and control costs. Marketing and promotional skills, with the ability to develop and execute marketing campaigns to attract new customers and retain existing ones. Ability to work varied hours, including weekends, and be accountable to the District Manager. Strong attention to detail, with the ability to maintain accurate records and ensure compliance with regulatory requirements. Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our team members. As a Customer Service Manager, you will have access to training and development programs, designed to help you build your skills and advance your career. You will also have the opportunity to work with a talented team of professionals, who are passionate about delivering exceptional customer service and driving business growth. We offer a range of career growth opportunities, including promotions, lateral moves, and professional development programs. Our goal is to help you achieve your career aspirations, while also contributing to the success of our business. If you are a motivated and ambitious professional, looking to take your career to the next level, we encourage you to join our team. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of excellence, where team members feel valued, respected, and empowered to contribute to the success of our business. Our company culture is built on a set of core values, including a commitment to customer service, teamwork, and continuous improvement. We offer a range of benefits and perks, designed to support the well-being and success of our team members. These include competitive salaries, bonuses, and benefits packages, as well as opportunities for professional development and career growth. If you are looking for a workplace where you can thrive and grow, we encourage you to join our team. Compensation and Benefits We offer a competitive compensation and benefits package, designed to attract and retain top talent. Our package includes a salary range of $50,000 - $70,000 per year, depending on experience, as well as bonuses and benefits, such as health insurance, retirement savings, and paid time off. We also offer opportunities for professional development and career growth, as well as a range of perks and benefits, designed to support the well-being and success of our team members. Conclusion If you are a motivated and experienced customer service professional, looking to take your career to the next level, we encourage you to apply for this exciting opportunity. As a Customer Service Manager at blithequark, you will have the chance to lead a talented team, drive business growth, and deliver exceptional customer service. You will also have access to training and development programs, designed to help you build your skills and advance your career. Don't miss out on this opportunity to join our team and contribute to the success of our business. Apply today and take the first step towards an exciting and rewarding career with blithequark.