Experienced Customer Service Agent – Real Estate Support Specialist for blithequark in New York City, NY

Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences and building strong relationships with our clients and partners. As a leader in the real estate industry, we are committed to providing innovative solutions and unparalleled support to our customers. Our team is dedicated to fostering a culture of excellence, collaboration, and continuous learning, and we are excited to welcome a talented and motivated Customer Service Agent to join our dynamic team. Job Summary We are seeking an experienced and skilled Customer Service Agent to join our Support Services team at blithequark. As a Support Services Specialist, you will play a critical role in addressing challenges and providing valuable education to NYC real estate professionals, blithequark customers, and internal teams. This multifaceted position is divided into two key areas: Account Management and Program Management. If you are driven by a passion for problem-solving, education, and collaborative team efforts, this role offers a unique opportunity to make a significant impact within the real estate industry. Key Responsibilities Manage a high volume of customer inquiries via email and live chat, with inquiries relating to site usability, information accuracy, billing, and accounts for the blithequark brands. Recognize problems, find resolutions, and provide feedback for site improvements to blithequark product teams. Continuously build, test, assess, and improve systems, processes, and policies to help contribute to overall site satisfaction. Actively participate in user education and training presentations, agent relationships, and general site improvement discussions for related brands. Educate, prepare, and set clear expectations for all users based on site policies to ensure a positive user experience. Facilitate program oversight processes that minimize bad listing behavior by leveraging data to identify and improve key problem areas. Maintain relationships with landlord partners to ensure they are set up for success, and happy with our products and services. Oversee the listing approval process to thoroughly vet and maintain high listing quality with minimal disruption to partners. Facilitate the seamless onboarding and comprehensive education of new brokerage and landlord partners to aid their success in advertising on blithequark. Identify potential revenue opportunities for the business under the Support Services purview. Ensure that the site operates in full compliance with all applicable laws and regulations (involves collaboration with Legal, Strategy, PE&O, and other cross-functional teams/stakeholders). Essential Qualifications Previous experience in customer service or client support roles. Comfortable simultaneously managing high volumes of customer contact through email and live chat and prioritizing tasks effectively. A teammate who can communicate effectively with internal and external stakeholders and can adapt quickly to change. Excellent customer service and creative problem-solving skills; you’re organized, timely, empathetic, inventive, savvy, and love finding new ways to tackle issues. Passionate about educating others and upholding blithequark policies to ensure compliance and a positive user experience. Ambiguous and ready to proactively identify opportunities that will contribute to business goals. Proficiency in the Google Drive suite of tools. Available to be scheduled on a rotating weekend schedule (typically no more than 2 weekend days a quarter). Have a desire to understand the New York City real estate market. Preferred Qualifications Experience working in the real estate industry or a related field. Familiarity with customer relationship management (CRM) software and other support tools. Strong analytical and problem-solving skills, with the ability to think critically and outside the box. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and internal stakeholders. A strong passion for delivering exceptional customer experiences and a commitment to continuous learning and improvement. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Agent, you will have access to a range of training and development opportunities, including: Comprehensive onboarding and training program to ensure your success in the role. Ongoing coaching and feedback to help you develop your skills and achieve your career goals. Opportunities to attend industry conferences and events to stay up-to-date on the latest trends and best practices. A culture of continuous learning and improvement, with a focus on innovation and experimentation. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and collaborative work environment. Our team is passionate about delivering exceptional customer experiences and building strong relationships with our clients and partners. We offer a range of perks and benefits, including: Competitive salary and benefits package. Opportunities for career growth and advancement. A fun and dynamic work environment with a team of talented and motivated professionals. Flexible working hours and remote work options. Access to the latest technology and tools to help you succeed in your role. Compensation, Perks, and Benefits We offer a competitive salary and benefits package to our employees, including: Hourly rate of $23 per hour. Comprehensive benefits package, including medical, dental, and vision insurance. 401(k) matching program to help you save for your future. Paid time off and holidays to help you relax and recharge. Opportunities for career growth and advancement. Conclusion If you are a motivated and talented Customer Service Agent looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With our commitment to delivering exceptional customer experiences and building strong relationships with our clients and partners, we offer a dynamic and collaborative work environment that is perfect for professionals who are passionate about making a difference. Apply now to join our team and take the first step towards an exciting and rewarding career at blithequark.