**Experienced Customer Service Agent - Air Freight Operations at blithequark**

Are you a customer-focused individual with a passion for delivering exceptional service in a fast-paced environment? Do you have a strong background in customer service, with experience in handling complex queries and resolving issues efficiently? If so, we invite you to join our team at blithequark as an Experienced Customer Service Agent - Air Freight Operations. **About blithequark** blithequark is a leading provider of air freight services, dedicated to delivering high-quality solutions to our customers. Our team is passionate about providing exceptional service, and we're committed to creating a positive and inclusive work environment that fosters growth and development. As a Customer Service Agent - Air Freight Operations, you'll play a critical role in ensuring that our customers receive the best possible experience, from initial inquiry to delivery. **Key Responsibilities** As a Customer Service Agent - Air Freight Operations, your key responsibilities will include: * Assisting customers with their air freight needs, including answering inquiries, computing cargo rates, initiating and completing cargo bookings, and performing security screenings * Processing airway bills and providing cargo rates and tracking information to customers * Performing computer and paperwork tasks to ensure accurate and efficient processing of customer requests * Working in a warehouse environment, with the ability to lift 50 pounds and perform duties in varying capacities at the direction of management * Providing exceptional customer service, with a focus on resolving issues efficiently and effectively **Additional Details** * Our tattoo policy is in place to ensure a professional and respectful work environment. Please review our policy carefully before applying. * This is a union-represented position, and you'll be required to participate in paid training to ensure you have the necessary skills and knowledge to perform your duties effectively. **Job-Specific Experience, Education & Skills** To be successful in this role, you'll need: * A minimum of 2 years of customer service or community service experience * Excellent communication skills (verbal and written) * A typing speed of at least 25 WPM * Ability to participate in paid training * Ability to consistently lift 50 pounds * Ability to bend, stoop, squat, reach, and grasp * Ability and willingness to work a non-traditional shift as needed (e.g., nights, weekends, holidays) * Ability to learn and operate a computerized cargo system * Ability to adapt to performing work according to set procedures * Ability to work in a fast-paced environment * Ability to communicate in English * High school diploma or equivalent * Minimum age of 18 * Must be authorized to work in the U.S. **Job-Specific Leadership Expectations** As a Customer Service Agent - Air Freight Operations, you'll be expected to embody our values of: * Owning safety * Doing the right thing * Being caring and kind * Delivering performance **Total Rewards** As a valued member of our team, you'll enjoy a range of benefits, including: * Competitive hourly rate of $20.58 * Free stand-by travel privileges on blithequark airlines * Comprehensive well-being programs, including medical, dental, and vision benefits * Generous 401k match program * Quarterly and annual bonus plans * Generous holiday and paid time off **Airport SIDA Badge Requirements** As an employee working at an airport or maintenance hangar, you'll be required to obtain a SIDA badge provided by the airport authority and maintain good standing to keep your SIDA badge. Please review the SIDA Badge Requirements document carefully before applying. **Regulatory Information** blithequark is committed to providing equal employment opportunities to all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or other legally protected categories. We also prohibit discrimination and harassment against any employee or applicant for employment. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application by 7:00 PM Pacific Time on 9/12/2025. **Employment Type** Full-time **FLSA Status** Non-exempt **Regular/Temporary** Regular