**Experienced Customer Service Advisor – Automotive Restoration and Repair Support**

At blithequark, we're passionate about empowering car enthusiasts to restore their dream vehicles. As a Customer Service Advisor, you'll play a vital role in delivering exceptional customer experiences, ensuring our customers receive the support they need to complete their projects successfully. If you're a customer-focused individual with a passion for automotive restoration, we invite you to join our dynamic team and embark on a rewarding career journey. **About blithequark** blithequark has been a leading provider of supplies, tools, and equipment for automotive repair and restoration since 1978. Our commitment to innovation, quality, and customer satisfaction has earned us a loyal following among serious do-it-yourselfers. We're proud to offer a unique range of products that enable our customers to successfully complete their projects. As a member of our team, you'll be part of a culture that values collaboration, continuous learning, and a positive approach to problem-solving. **Our Core Values** At blithequark, we're guided by a set of core values that shape our team's behavior and decision-making. These values include: * **Considering others first**: We prioritize our customers' needs and ensure that our actions are customer-centric. * **Owning results**: We take ownership of our work and strive for excellence in everything we do. * **Positive approach to problem-solving**: We tackle challenges with a proactive and solution-focused mindset. * **Sense of urgency**: We prioritize tasks and deadlines to meet our customers' expectations. * **Continuous self-improvement**: We encourage ongoing learning and development to stay ahead of the curve. **Job Summary** As a Customer Service Advisor, you'll be responsible for providing exceptional support to our customers through phone, email, and live chat interactions. You'll work closely with our team to resolve customer concerns, place and research orders, and document conversations and actions. Your primary goal will be to deliver a positive customer experience, ensuring that our customers feel valued and supported throughout their journey with blithequark. **Key Responsibilities** * Provide exceptional customer service through phone, email, and live chat interactions, ensuring that customers receive timely and accurate support. * Work within our computer system to place and research customer orders, as well as document conversations and actions. * Collaborate with our team to resolve customer concerns and provide solutions that meet their needs. * Participate in ongoing training and development to stay up-to-date on our products, systems, and processes. * Pitch in where needed to drive a positive customer experience and contribute to the success of our team. **Essential Qualifications** * High school diploma or equivalent required; degree in a related field preferred. * 1-2 years of experience in a customer-facing role, preferably in a call center or customer service environment. * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. * Strong problem-solving skills, with a proactive and solution-focused approach. * Ability to work in a fast-paced environment, prioritizing tasks and deadlines to meet customer expectations. * Proficiency in computer software and systems, with a willingness to learn new technologies. **Preferred Qualifications** * Experience in the automotive restoration or repair industry, or a related field. * Familiarity with online shopping and e-commerce platforms. * Previous experience in a call center or customer service environment, with a focus on resolving customer complaints and concerns. * Strong analytical and problem-solving skills, with the ability to think critically and creatively. **Work Environment and Schedule** * Work location: Onsite (Pottstown, PA) or remote, with a minimum speed connection internet requirement. * Schedule: Monday - Friday, 10:30am-7:00pm EST, with flexibility to accommodate varying shifts and schedules. * Work environment: Collaborative and dynamic, with a focus on teamwork and customer satisfaction. **Benefits and Perks** * Competitive salary and benefits package, including medical, dental, vision, life, and AD&D insurance, disability insurance, 100% vested matching 401(k), paid time off, incentive plan, employee discount, and other voluntary benefits. * Ongoing training and development opportunities, with a focus on continuous learning and growth. * Collaborative and supportive work environment, with a focus on teamwork and customer satisfaction. * Flexible scheduling and remote work options, with a focus on work-life balance. **How to Apply** If you're a customer-focused individual with a passion for automotive restoration, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **E-Verify** blithequark participates in E-Verify, a program that verifies the employment eligibility of new hires.