**Experienced Customer Onboarding Specialist – Delivering Exceptional Experiences in a Fast-Paced, Distributed Environment**

At blithequark, we're revolutionizing the auto transport industry with our cutting-edge platform, designed to make vehicle movement as seamless as possible. As a key member of our team, you'll play a vital role in ensuring our customers achieve operational excellence by guiding them through a smooth and successful onboarding process. If you're a proactive, collaborative, and customer-centric individual with a passion for creating success, we invite you to join our dynamic team as an Experienced Customer Onboarding Specialist. **About blithequark** blithequark is a 100% distributed team, and we're proud to be at the forefront of innovation in the auto transport industry. Our suite of tools, including the Carrier TMS, Shipper TMS, SuperPay, and the groundbreaking Super Loadboard, are designed to empower carriers, shippers, and brokers to achieve operational excellence. With a focus on minimizing paperwork, reducing wasted time, and cutting costs, we tackle the challenges of the industry head-on, so you can focus on what you do best. **What You'll Do** As an Experienced Customer Onboarding Specialist, you'll be responsible for delivering an outstanding customer experience by guiding new customers through a smooth and successful onboarding process. Your key responsibilities will include: * Serving as the primary onboarding contact, collaborating with customers to understand their specific needs and objectives * Managing multiple onboardings, guiding customers through the blithequark onboarding process, providing clear instructions, and ensuring customer progression and internal tracking * Leading the configuring of the platform, implementing the appropriate integrations, and getting users and/or companies utilizing the system * Conducting training sessions to educate customers on our platform's features and functionality * Reinforcing the utilization of the blithequark solution using best practices and standards whenever possible * Ensuring timely and successful onboarding by proactively addressing any challenges or issues with an emphasis on time to value * Collaborating with internal stakeholders, including product managers and support teams, to deliver solutions that meet customer needs * Escalating technical issues to management and the appropriate teams * Driving change and supporting change management in customer behaviors to onboard customers to the platform quickly * Being an ambassador for the blithequark company and product, conveying confidence in our offering and the expected outcomes **Who You Are** You're a highly adaptable and collaborative individual who thrives in a fast-paced environment. You're confident in your ability to wear many hats to onboard a variety of clients efficiently. You act with urgency, making thoughtful decisions that balance company, customer, and employee needs. You're detail-oriented and highly organized, ensuring nothing slips through the cracks. With high emotional intelligence, you're friendly, approachable, and patient, always willing to answer the same question with a smile. You proactively solve problems, continuously learn, have excellent communication skills, and uplift those around you to drive success for blithequark and its customers. **Qualifications** To be successful in this role, you'll need: * Proven experience in a customer-facing role, preferably in customer onboarding, implementation, project management, or customer experience * Exceptional communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner * Excellent problem-solving and analytical skills, with the ability to assess customer needs and provide effective solutions * Familiarity with software implementation processes and project management methodologies and tools * Experience working in Salesforce is desirable * Detail-oriented with excellent organizational and multitasking abilities * Ability to work independently and collaboratively in a fast-paced, dynamic environment * Be adaptable and willing to experiment/learn as we develop new products and processes * Ability to thrive in a fast-paced and dynamic environment * Tech-savvy and familiar with APIs and technical integrations to support customer integration and automation **Bonus Points** If you have: * Previous experience working in a remote-first company * Experience with SaaS or tech companies in the automotive or logistics industries, particularly in high-growth environments * Fluency in Spanish, as it's a plus for supporting a broader range of customers **What We Offer** As a member of our team, you'll enjoy: * **Great Culture** - We strive for transparency, and you'll work with like-minded, highly motivated people excited about solving complex problems * **Great Insurance** - We offer multiple health, dental, and vision plans with a portion of the employee premiums paid by the company * **Retirement** - We provide both Stock Options and 401K with a company match * **Remote First Culture** - We're a 100% distributed team! * **Gym/Wellness Stipend** - We provide a monthly stipend for gym memberships ($50/mo) * **Generous Time Off** - Flex PTO policy so you can take the time you need, when you need it, as well as 6-12 weeks paid paternity leave * **Great Gear** - We'll set you up for success with the latest tech and help you outfit your home office **Location Requirement** This position is only open to candidates located within the United States. **Citizenship Requirement** Due to the nature of the work and applicable federal regulations, candidates must be U.S. citizens. Proof of U.S. citizenship will be required during the hiring process. If this sounds like you, we'd love to hear from you! Apply now to join our dynamic team and be a part of revolutionizing the auto transport industry.