**Experienced Customer Marketing Manager – Global Growth Platform**

At blithequark, we're breaking down barriers to global business and creating opportunities for everyone, everywhere. Our leading SaaS-based Global Growth Platform enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. We're dedicated to empowering our diverse, remote-first teams with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated. The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work. As a key member of our Customer Marketing team, you'll play a crucial role in executing programs that drive customer engagement, retention, and expansion. Reporting to the Director of Customer Marketing, this role will focus on building and executing customer-facing campaigns, communications, and content that support customer success at every stage of the journey. ### Key Responsibilities - **Support Customer Engagement Programs:** Build and manage initiatives like Customer Advisory Board, customer roundtables, and customer-exclusive events to strengthen relationships and drive deeper product usage. - **Gather and Leverage Customer Insights:** Partner with the Customer Advocacy Manager to identify engaged customers, gather qualitative feedback, and surface success stories that inform marketing strategies. - **Enhance Self-Service and Educational Resources:** Partner with Content, Product, and Customer Success teams to ensure customers have access to the right guides, videos, and knowledge base materials. - **Shape Customer Communications and Content Strategy:** Partner with Lifecycle on customer-facing newsletters, product updates, and educational resources to ensure customers stay informed and engaged. - **Influence Lifecycle Marketing Campaigns:** Collaborate cross-functionally with Lifecycle, Customer Success, and Demand Gen teams to design and implement campaigns that drive onboarding, adoption, retention, and expansion. - **Measure and Report Impact:** Track engagement and retention metrics, ensuring customer marketing initiatives align with business objectives and deliver measurable value. ### Qualifications - **Experience:** 3+ years in customer marketing, lifecycle marketing, or customer engagement in a SaaS or technology company. - **Skills:** - Strong writing and content creation abilities - Experience with customer communications and engagement campaigns - Familiarity with marketing automation tools (e.g., Marketo, HubSpot) - **Collaboration:** Ability to work cross-functionally with Marketing, Customer Success, and Product teams to drive alignment and execution. - **Communication:** Excellent written and verbal communication skills, with a deep understanding of how to craft messages that resonate with customers. - **Education:** Bachelor’s degree in Marketing, Communications, Business, or a related field. ### Work Environment and Company Culture At blithequark, we're committed to building and maintaining a diverse, equitable, and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status. We also are committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability during the interview process, please contact us at [email protected]. ### Compensation and Benefits The annual gross base salary range for this position is $77,600 - $96,000 plus variable compensation. We will consider for employment all qualified applicants who meet the inherent requirements for the position. Please note that background checks are required, and this may include criminal record checks. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. ### Why Join Us? At blithequark, you'll have the opportunity to work with a talented team of professionals who are passionate about making a positive impact on the world. You'll be part of a company that values innovation, creativity, and collaboration, and that is committed to helping our customers achieve their goals. If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Join us in shaping the future of global business and helping to create opportunities for everyone, everywhere. ### How to Apply To apply for this role, please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We look forward to hearing from you!