**Experienced Customer Success Manager – Solar Industry Operations & Maintenance**

Are you a seasoned professional with a passion for the solar industry and a knack for driving customer success? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a pioneering climate tech startup revolutionizing the solar energy industry. As our next Customer Success Manager, you'll play a critical role in shaping the future of solar operations and maintenance, working closely with our customers to ensure their success and growth. **About blithequark** blithequark is a fast-growing, venture-backed startup born out of MIT, dedicated to making solar asset management and operations & maintenance dramatically simpler through better data, automation, and the integration of robotics. Our mission is to empower the solar industry to scale, and we're committed to making a meaningful impact on the renewable energy economy. With a dedicated and passionate team, we're building the digital backbone of a stronger, more scalable solar industry. **Your Role** As our Customer Success Manager, you'll be responsible for driving the implementation, adoption, and expansion of our industry-leading solutions in the solar industry. You'll oversee critical aspects of onboarding and ensure successful adoption and renewal, cultivating and strengthening relationships with our customers in the solar PV industry. Your expertise will be invaluable in shaping our growth strategy, identifying upsell and expansion opportunities, and providing subject matter expertise to customers on solar operations & maintenance activities. **Key Responsibilities** * Manage a portfolio of enterprise accounts, ensuring their successful use of blithequark's solutions * Contribute to our growth by implementing effective retention strategies and identifying upsell and expansion opportunities * Work cross-functionally with technical teams to design successful implementation plans and push the pace of value delivery * Provide subject matter expertise to customers on solar operations & maintenance activities * Contribute your experience with customers and solar O&M to product, engineering, and operations roadmaps as well as marketing campaigns * Craft comprehensive customer success plans that clearly identify a path to adoption maturity, customer satisfaction, and renewal/upsell opportunities * Travel to customer offices and solar sites around 20% of the time **Customer Interaction, Communication, and Problem-Solving Skills** * Take responsibility for all stages of the customer lifecycle, including managing a successful implementation, driving adoption of robotics inspections analytics and advanced use cases, and securing renewals * Exhibit superb communication skills, demonstrating the ability to communicate effectively with a wide range of stakeholders in various scenarios, including executive audiences and operations & maintenance field personnel * Take a consultative style approach to educating customers on the benefits of their subscriptions * Utilize commercial negotiation, consultative-style discovery, and product discovery methodologies to resolve issues effectively * Conduct in-field and remote product discovery with customers * Leverage various data sources to drive outcomes for relevant customers, demonstrating proficiency in quantitative and qualitative data analysis * Use insights gained to understand utilization, product adoption, customer satisfaction, and retention and expansion metrics * Collaborate heavily with product, engineering, and operations teams, serving as the "voice of the customer" to ensure their needs are adequately met * Collaborate heavily with the project manager to define success criteria for the customer and to monitor progress across customer accounts * Work closely with the customer success team to use a data-backed approach in understanding larger product or service needs, influencing roadmaps, and shaping procedures **What You Will Bring** * 3-5 years of experience in the solar industry, with expertise in operations and maintenance * Strong analytical thinking and demonstrated quantitative experience * Independently building relationships with high-value customers * Business development, commercial negotiation, ideally with SaaS solutions * Conducting discovery conversations with a wide range of customer stakeholders, including c-suite executives and field personnel * Managing >5 enterprise customers simultaneously * Experience with DAS/SCADA platforms preferred * Proficiency in creating compelling PowerPoint presentations * Fluency in languages beyond English is a plus, although not required **What We Offer** * Complete ownership and accountability over your role and success in the team * Transparency into the operations of the rest of the company and are expected to be transparent and communicate honestly and effectively * A sense of urgency, working in a fast-paced industry and building a once-in-a-lifetime company at blithequark * Remote-first working model (free to work anywhere in the lower 48 states unless otherwise noted for the role) * Competitive compensation, including an equity package * Paid travel for in-person off-sites and team get-togethers (quarterly) * Medical, dental, vision, life, and short-term disability insurance * Unlimited paid time off (that we encourage you to use!) * 401(k) with multiple low-fee options * Desk budget * Monthly Lunch & Learns plus plenty of DoorDash credit * Amazing team members that tend to love memes, pets, solar, and being active **Our Values** * **Be Ready to Ride**: Raptors are fiercely collaborative and driven by a shared vision: audacious impact. We go the extra mile. We don't shy away from hard work; we embrace it. Be ready for any opportunity that comes your way, and seize it! * **Show, Don't Tell**: Raptors utilize data as our bedrock and build from first principles. We challenge the status quo by continuing to test, learn, and iterate. Because of this, we default to action over agonizing. We love new ideas and encourage every Raptor to showcase their data-backed hypothesis. * **Build Something Customers Need**: We relentlessly build what matters most — game-changing products that deliver high-impact value to our customers. We’re built for action. We take customer needs (which implies they can’t live without) and translate them into solutions that accelerate their success. When our customers scale, blithequark scales. * **Be Resourceful**: Raptors actively break down barriers, unlock creative problem-solving, and thrive in the fast lane. While we plan for the long-term, blithequark works on the hours and days timescale. Utilizing an “explore every option” mindset to solve problems is part of our DNA and maintains our startup edge in a rapidly changing world. We choose to be efficient and resourceful, which enables out-of-the-box thinking. * **Be Direct, Be Kind**: Raptors value the single source of truth both in our product and our day-to-day work. We default to giving explanations for changes and to sharing knowledge in public forums. Choosing to speak up while being mindful of people with a different background than you, is valued and appreciated. Do what is right for the customers and for each other. Mistakes happen; we are all learning together. * **Appreciate the Planet**: Raptors embrace our role as pioneers in the solar revolution. Our passion extends beyond modules and megawatts. We are working to protect the world for now and for future generations. We crave sunshine, and prioritize being active adventurers of the planet because we know there is no Planet B. **Join the blithequark Team** There's no such thing as a 'perfect' candidate. However, you identify, and whatever your background, we encourage you to apply if you're excited about this role and the future of solar. Check out our Series C funding announcement to learn more about our vision and growth plans. Apply to this job today and become a part of the blithequark team, shaping the future of solar operations and maintenance, and making a meaningful impact on the renewable energy economy.