**Experienced Customer Happiness Manager – Building Long-Term Relationships and Driving Program Growth at blithequark**

Are you a passionate and empathetic professional with a knack for building lasting relationships and driving program growth? Do you thrive in a dynamic and entrepreneurial environment where you can make a significant impact on families and teams? If so, we invite you to join blithequark as our Customer Happiness Manager, where you will play a vital role in nurturing our community of passionate families and improving the quality of our program. **About blithequark** blithequark is a leading education startup that provides immersive and hands-on learning experiences to over 4000 children annually through our STEM camps in NYC and Boston. Our mission is to nurture young risk-takers, problem solvers, and empathetic leaders who will shape the future of education. We are passionate about creating a community of families who share our vision and are committed to supporting their children's learning journey. **Job Description** As our Customer Happiness Manager, you will be responsible for building and maintaining long-term relationships with our families, providing exceptional support and guidance to ensure their parenting journey grows with us. You will also play a key role in improving the quality of our program through the input we collect from families, identifying areas for growth and implementing process improvements to enhance our services. **Key Responsibilities:** * Communicate with customers via phone, email, and chat to provide support and build lasting relationships * Handle customer-related administrative duties: data entry and reporting, assisting with programming and scheduling * Nurture the community of blithequark families through creative initiatives beyond regular communications, such as newsletters and special events * Assist with special projects, such as partnership development, family events, enrollment boost, and customer-related process improvements * Hire, train, and manage an additional team member to delegate the responsibilities above **Qualifications:** * Empathetic problem solver with excellent written and verbal communication skills * Skilled at building long-term relationships and proactive in improving processes * Purposeful and driven, passionate about achieving results and making an impact * Positive attitude, solution-oriented mindset, and accountability in commitments * Open to feedback, continuously learning, and a team player who values empathy and compassion * At least 5 years of experience in customer support or marketing * Extensive experience in the NYC parenting or education market is a plus **Cultural Fit:** We are searching for professionals who are not just skilled but also deeply align with our core values. At blithequark, our 'Ways of Being' guide everything we do: * We are purposeful in our actions, always asking "why" to cultivate inner motivation. * We ask "how to make it work" before wondering "if it will be possible." * Our decisions are grounded in data and logic. * We are accountable and disciplined. * We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth. * We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses. * We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion. If these values speak to you, see how you align with our complete 'Ways of Being' at www.blithequark.co/value. **What We Offer:** * Competitive annual salary: $70,000 - $87,000 * Comprehensive benefits package, including health, dental, and vision benefits * 401K + matching program * PTO program * Paid holidays * Opportunity to work with a dynamic and entrepreneurial team that is passionate about education and making a difference **How to Apply:** If you are a motivated and empathetic professional who is passionate about building long-term relationships and driving program growth, please submit your resume and a response to the following prompt to [[email protected]](mailto:[email protected]): * Describe the skills and experience you bring that align with the requirements of this position and would contribute to your success in the role. We are an equal opportunity employer and welcome applications from diverse candidates.