**Experienced Customer Experience Manager – Retail Store Operations and Customer Support**

Are you a motivated and customer-focused individual with a passion for delivering exceptional store experiences? Do you have a proven track record of leading high-performing teams and driving business results in a fast-paced retail environment? If so, we invite you to join blithequark as a Customer Experience Manager, where you will play a critical role in shaping the customer experience and driving business success. **About blithequark** blithequark is a leading home improvement retailer with a commitment to providing exceptional customer experiences and delivering innovative solutions to meet the evolving needs of our customers. Our company culture is built on a foundation of teamwork, innovation, and customer obsession, and we are seeking a talented and experienced Customer Experience Manager to join our team. **Job Summary** As a Customer Experience Manager at blithequark, you will be responsible for leading the execution of store standards across the entire store, including customer service, department availability, and operational cycles. You will work closely with store leadership to drive business results, mentor and develop team members, and ensure a safe and secure store environment. This is an exciting opportunity to join a dynamic team and contribute to the success of blithequark. **Key Responsibilities and Accountabilities** * **Client Experience (25%):** + Drive customer satisfaction and partner engagement; mentor Partners on best practices for customer service and ensure the team is delivering the highest level of customer satisfaction. + Resolve customer escalations within the store and through Customer Care. + Ensure Division Managers and Floor Deals Partners are prepared for high-volume sales periods. + Monitor customer flow through checkouts and take action to ensure customers receive quick and friendly service. + Make a positive impact as required. * **Individuals (25%):** + Provide timely coaching based on observations and behavior. + Collaborate with Associate Senior Managers (ASMs) regarding formal performance discussions and discipline. + Recognize Partners for demonstrating values and use recognition tools (Partner Grants) to highlight Partners showing value-based behaviors and performance. + Contribute to ASMs on partner performance and participate in ability planning for every hourly partner. + Assist SM and ASMs with partner interviews and recruiting process + Support and address missed time-clock punches, fluctuations, schedule changes, get call outs and communicate with ASMs and SM regarding follow-up activities + Ensure adherence to work rule policies as outlined in the Guidelines of Execution. + Hold Partners accountable for following all SOPs. * **Chief On the Job (50%):** + Lead the store opening and closing process, ensuring a smooth and efficient operation. + Communicate messages, needs, and tasks to all Partners. + Perform Opening, Closing, and MOD duties, as well as other store-wide responsibilities. + Approve daily store needs with ASMs and SMs. + Ensure Partners complete all store tasks as per timing assumptions. + Contribute to Partners, check issue revision, and deterrent activity is set up. + Ensure Partners follow all safety and Hazardous materials procedures and Health Matters rules consistently. + Ensure all equipment and machines are functioning properly. + Review current and upcoming events and promotions to determine if any action is required, collaborate with proper Office Manager or Partner Head Manager as needed. + Direct Chief/Direct Reports + Reports to Head Manager + Responsible for direct management of the work activities of others. This may include direct oversight of a shift or the coordination of multiple work groups. **Requirements and Qualifications** * Bachelor's degree * Ability to stand or walk for long periods or constantly lift, handle, or carry materials or equipment of moderate weight (8-20 pounds) * Working conditions are typically in an indoor area with normal exposure to mild physical discomfort from factors like dust, fumes, or odors, temperature extremes, moderate noise, strong drafts, or bright lights * Legally authorized to work in the US * Ability to work an adaptable schedule * Preferred qualifications: + Experience in retail store operations + Knowledge of home improvement industry + Strong leadership and team management skills + Excellent communication and interpersonal skills + Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities **What We Offer** * Competitive hourly rate: $20-$30/hour * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional store experiences, we invite you to apply for this exciting opportunity to join blithequark as a Customer Experience Manager. Please submit your application through our website at [insert link]. We look forward to hearing from you!