**Experienced Customer Experience Lab Technician (Implants) – Digital Dental Solutions at blithequark**

At blithequark, we're revolutionizing the dental industry with cutting-edge technology and innovative solutions. As a leading provider of digital dental operating systems, we're empowering clinicians and their teams to achieve more for their practices, people, and patients. We're now seeking experienced and dedicated Customer Experience Lab Technicians to join our team and help us deliver exceptional experiences for our customers. **About blithequark** blithequark is a rapidly growing company backed by some of the world's leading venture capital firms. Our mission is to simplify and modernize every function of the dental practice through technology, innovation, and world-class support. We're building the operating system for dental offices around the world, and we're looking for talented individuals like you to join our team. **The Role** As a Customer Experience Lab Technician at blithequark, you'll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor. You'll collaborate with doctors in real-time to review and refine case designs, troubleshoot issues, and offer efficient and empathetic customer service. **Key Responsibilities** * Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. * Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service. * Facilitate Cross-Functional Communication: Act as a liaison between doctors and blithequark lab teams, translating clinical feedback into production outcomes. **What We're Looking For** * 5+ Years in a Dental Technician Role * 3+ years of experience in 3Shape CAD/CAM design, including Implant cases * Deep understanding of digital dental workflows for your specialized product line, ie. implants * Technologically adept with the ability to learn and navigate dental design platforms quickly * Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care * Previous experience in a customer-facing lab role is preferred * Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights * Comfortable chatting live with doctors – whether it’s over chat, phone, or video calls * Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously * Desire to work in a fast-growing and rapidly changing fully-digital lab environment * Ability to meet tight deadlines while maintaining exceptional quality standards across every case **What We Offer** * Estimated hourly pay: $32 - $36, plus equity * Paid time off, sick pay, holidays, and a full benefits package * Comprehensive and inclusive benefits tailored to each country where we operate, including healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off * Opportunity to work with a leading provider of digital dental operating systems * Collaborative and dynamic work environment * Professional development and growth opportunities * Recognition and rewards for outstanding performance **Why Join blithequark?** * We're a rapidly growing company with a mission to revolutionize the dental industry * We offer a comprehensive and inclusive benefits package * We're committed to building a diverse and inclusive culture that celebrates authenticity to win as one * We're dedicated to creating an accessible, inclusive workplace for all individuals * We offer opportunities for professional development and growth * We recognize and reward outstanding performance **How to Apply** If you're a motivated and experienced Customer Experience Lab Technician looking for a new challenge, we encourage you to apply to this exciting opportunity. Please visit our website to learn more about our company culture and benefits. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. **Accommodations for Individuals with Disabilities** blithequark fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs.