Experienced Customer Care Coordinator – Delivering Exceptional Service and Support to Valued Customers at blithequark

Introduction to blithequark At blithequark, we pride ourselves on providing personalized attention to our associates, focusing on developing our people by building proud, dynamic teams while helping them reach their personal and professional goals. As a leader in our industry, we continuously strive to make blithequark an employer of choice and "a great place to work!" Our commitment to excellence extends to our customers, and we are dedicated to delivering exceptional service and support to ensure their satisfaction and loyalty. Job Overview We are seeking an experienced Customer Care Coordinator to join our team at blithequark. As a Customer Care Coordinator, you will play a vital role in resolving customer concerns in a timely and professional manner, coordinating and resolving customer follow-up requests, and providing exceptional service to our valued customers. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Key Responsibilities Receive inbound and make outbound calls to resolve routine customer concerns, such as service, billing, and results, in a timely and professional manner. Coordinate and resolve customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service. Prioritize open, overdue, and/or critical customer follow-up requests or customer concerns and escalate to management as needed. Review and respond to customer feedback collected through external sources, compile statistical data, identify trends, and report to the management team. Make contact with cancel request customers to retain business, probe to identify the root cause, and use approved customer save offers to retain customers. Complete special projects to support branch operations and efficiency as needed. Enter and maintain customer data into the customer database accurately and in a timely manner. Research customer database for account and service history and information to resolve customer concerns. Follow standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes. Assess customer needs for additional services and up-sell as appropriate. Identify and communicate improvement opportunities or trends impacting the customer experience to management. Education and Experience Requirements To be successful in this role, you will need: A high school diploma or GED, with an associate's degree preferred. 2-3 years of customer service experience, with experience resolving escalated customer service issues. Computer skills with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Physical Demands and Working Conditions The physical demands of this role include: Sitting, standing, and walking regularly. Using hands and arms to handle, feel, or reach. Speaking and hearing. Using close vision abilities. Occasionally, you may be required to lift or move up to 25 lbs, stoop, kneel, crouch, or crawl. The noise level is typically low to moderate, with minimal adverse conditions. Skills and Competencies To excel in this role, you will need: Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Strong customer service skills and a commitment to delivering exceptional customer experiences. Ability to work independently and as part of a team. Strong organizational and time management skills. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our associates grow and develop in their careers. As a Customer Care Coordinator, you will have access to training and development opportunities, including: Comprehensive training programs to help you develop your skills and knowledge. Opportunities for advancement and career growth within the company. A supportive and collaborative work environment that encourages learning and development. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on values of respect, integrity, and excellence, and we are committed to creating a workplace where everyone feels valued and supported. As a Customer Care Coordinator, you will be part of a dynamic and supportive team that is dedicated to delivering exceptional customer experiences. Compensation, Perks, and Benefits We offer a competitive salary range of $31,819.00 - $58,865.00, depending on experience and qualifications. In addition to monetary compensation, we offer a range of benefits, including: Medical, dental, and vision insurance. Company-matching 401(k) plan. Other programs and perks to support your well-being and career development. Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Care Coordinator at blithequark, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our company. Don't miss out on this chance to join our team and take your career to the next level. Apply today!