**Experienced Customer Care Advocate (Remote | Temporary Assignment) – Empowering Exceptional Customer Experiences at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences and making a meaningful impact every day? blithequark is seeking a highly skilled and empathetic Customer Care Advocate (Temporary) to join our Customer Care team. As a key member of our team, you will be the voice of blithequark, providing caring, accurate, and timely support to our customers and producers across multiple communication channels. You will help ensure policy administration tasks are handled with precision and empathy, all while growing your knowledge of workers' compensation and contributing to a culture of excellence. **About blithequark** At blithequark, we don't just protect businesses – we empower people. Our culture is built on trust, collaboration, and a commitment to doing what's right. We believe in supporting our employees as much as we support our customers. That means providing opportunities for growth, recognizing contributions, and fostering a workplace where everyone feels valued and heard. Join a team that's passionate about service, innovation, and making a difference. **Key Responsibilities:** As a Customer Care Advocate at blithequark, you will be responsible for: * Providing responsive, accurate, and compassionate service to customers and producers, aligned with blithequark's mission, vision, and values. * Resolving inquiries across all communication channels with professionalism and diplomacy, striving for first-contact resolution. * Maintaining up-to-date knowledge of state statutes and regulatory requirements to ensure compliant handling of policy administration tasks such as policy changes, contact updates, and payment plans. * Collaborating effectively with teammates and other departments to deliver consistent, high-quality service. * Managing workflows to meet service level targets and communicating progress clearly with team members and leadership. * Sharing customer and agent feedback to help improve processes and enhance the overall customer experience. * Participating in ongoing training and development to deepen your understanding of the insurance industry and grow professionally. * Ensuring all communications meet industry and corporate compliance standards. * Working effectively in a remote-first, hybrid work environment while responsibly managing time and resources. * Performing other duties as assigned. **Qualifications:** To be successful in this role, you will need: * A Bachelor's degree preferred; a combination of education and professional experience will be considered. * 1-3 years of experience in a customer service role; insurance industry experience is a plus. * Valid driver's license required. * Must obtain the Registered Workers Compensation Specialist (RWCS) designation within the first 12 months of hire (provided by blithequark). **Essential Skills and Competencies:** To excel in this role, you will need: * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. * Strong problem-solving and analytical skills, with the ability to resolve complex issues and make sound decisions. * Ability to work effectively in a fast-paced, dynamic environment, with multiple priorities and deadlines. * Strong organizational and time management skills, with the ability to manage multiple tasks and projects simultaneously. * Proficiency in Microsoft Office and other relevant software applications. * Strong attention to detail and accuracy, with the ability to maintain high-quality standards in all work. * Ability to work effectively in a remote-first, hybrid work environment, with minimal supervision. **Career Growth Opportunities and Learning Benefits:** At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Care Advocate, you will have access to: * Ongoing training and development opportunities, including workshops, webinars, and conferences. * Mentorship and coaching from experienced colleagues and leaders. * Opportunities for career advancement and professional growth within the company. * A comprehensive benefits package, including health insurance, retirement savings, and paid time off. **Work Environment and Company Culture:** At blithequark, we value a positive and inclusive work environment that supports the well-being and success of our employees. As a remote-first, hybrid work environment, you will have the flexibility to work from home or in our office, depending on your needs and preferences. We offer a range of benefits and perks, including: * Flexible work arrangements and remote work options. * Comprehensive benefits package, including health insurance, retirement savings, and paid time off. * Opportunities for professional growth and development. * Collaborative and supportive work environment. * Recognition and rewards for outstanding performance and contributions. **Compensation and Perks:** As a Customer Care Advocate at blithequark, you can expect a competitive salary and benefits package, including: * Competitive salary and bonus structure. * Comprehensive benefits package, including health insurance, retirement savings, and paid time off. * Opportunities for professional growth and development. * Recognition and rewards for outstanding performance and contributions. * Flexible work arrangements and remote work options. **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and skills, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.