**Immediate Hiring: Customer Advocate (Final Dashination) at blithequark**

Are you a passionate and empathetic individual with a knack for problem-solving and customer advocacy? Do you thrive in fast-paced environments and enjoy making a meaningful impact on people's lives? If so, we invite you to join blithequark as a Customer Advocate (Final Dashination) and be part of a dynamic team that's revolutionizing the way people connect with each other and their communities. **About blithequark** At blithequark, we're on a mission to empower local economies and make a positive impact on the world. Our team is comprised of innovators, thinkers, and doers who share a common goal: to create a more connected, inclusive, and sustainable world. We're a technology and logistics company that's constantly evolving, and we're looking for talented individuals like you to help us shape the future. **The Role** As a Customer Advocate (Final Dashination) at blithequark, you'll be part of a specialized team that supports Dashers who encounter unique issues or bugs on our platform. Your primary responsibility will be to provide exceptional support, empathy, and solutions to our Dashers, ensuring that their experience is delightful, consultative, and exceeds their expectations. You'll work closely with our Dasher Experience and Support Operations Teams to identify areas for improvement, develop innovative solutions, and implement changes that positively impact our Dashers. **Key Responsibilities** * Provide end-to-end support to our Dashers, owning concerns, escalating as needed, and providing feedback and solutions to partners about issues that negatively impact our Dashers * Leverage appropriate tools, escalation channels, and make empowered decisions that lead to a win-win situation for Dashers and blithequark * Own any and all issues, make proactive calls based on campaigns, and follow through on every issue * Use de-escalation and problem-solving skills to innovate the future of the Support Operations Dasher Service Model * Partner with the Dasher Experience and Support Operations Teams in an involve, inform, and consult approach that provides consistent updates as to Dasher concerns, feedback, and ideas as to current and potential product opportunities **Essential Qualifications** * At least 6+ months of agent experience in 2 lines of business supporting our Dashers * Ranked in the top 10% of your current Line of Business * Consistently achieve a QA score of 90% or better * Enthusiastic about our Dashers and always want to help them succeed * Self-motivated and have a bias towards action, thriving in a fast-paced, constantly changing work environment * Experience with de-escalating Dashers and turning detractors into lifelong promoters of blithequark * Your Dashers love you and always have great things to say about you **Nice to Haves** * Experienced in the Dasher LOB **Why You'll Love Working at blithequark** * We are leaders - Leadership is not limited to our management team. It's something everyone at blithequark embraces and embodies. * We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. * We are learners - Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. * We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our Dashers, merchants, and customers and believe in connecting people with possibility. * We are all blithequark - The magic of blithequark is our people, together making our inspiring goals attainable and driving us to greater heights. * We offer great compensation packages and comprehensive health benefits. **About Our Culture** At blithequark, we're committed to fostering a culture of meaningful connection, collaboration, and professional growth. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. We're a diverse team of individuals from all backgrounds, experiences, and perspectives, and we're passionate about creating a workplace that's inclusive, supportive, and empowering. **Our Commitment to Diversity and Inclusion** We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. **Statement of Non-Discrimination** In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. **How to Apply** If you're a motivated and empathetic individual who's passionate about making a meaningful impact, we invite you to apply for the Customer Advocate (Final Dashination) role at blithequark. Please submit your application through the link below, and take the first step towards a rewarding new role.