Experienced Claims Customer Service Representative – Remote Opportunity for Career Growth and Development in the Insurance Industry at blithequark

Introduction to blithequark and the Industry blithequark is a leading force in the insurance industry, dedicated to transforming the science of risk and providing exceptional customer service. As a pioneer in this field, blithequark is committed to innovation, excellence, and making a positive impact on people's lives. The company's mission is to deliver top-notch insurance solutions, foster long-term relationships with clients, and create a work environment that encourages growth, learning, and success. If you're passionate about delivering outstanding customer experiences and are looking for a challenging yet rewarding career, blithequark invites you to join its team as a Claims Customer Service Representative. Job Overview As a Claims Customer Service Representative at blithequark, you will play a vital role in providing exceptional support to policyholders, agents, and strategic accounts. Your primary responsibilities will include answering high-volume inbound calls, capturing detailed information for newly reported claims, and addressing questions on previously reported claims. You will undergo comprehensive new hire training to acquire in-depth product knowledge and develop the skills necessary to excel in this position. In times of catastrophes, you may be required to work overtime to ensure that blithequark's clients receive the support they need. This role offers a unique opportunity to launch a long-term career in the insurance industry, with prospects for professional growth and development. Key Responsibilities Answer high-volume inbound calls and provide written communication for all lines of business, catering to policyholders, agents, and strategic accounts. Process transactions for multiple lines of business, systems, and products, utilizing your knowledge of insurance claims and customer service principles. Effectively use multiple computer applications to manage claims, communicate with clients, and maintain accurate records. Actively participate in department initiatives and goals, contributing to the continuous improvement of blithequark's customer service metrics and overall performance. Maintain high customer service standards, focusing on call volume, quality, and attendance, to ensure that blithequark's clients receive exceptional support and service. Ideal Candidate Profile The ideal candidate for this role will possess a strong background in customer call center experience, preferably in liability or auto claims. You should have a demonstrated ability to work successfully in a metric-driven environment, with a proven track record of attendance and punctuality. Fluency in Spanish is a plus, and excellent written and communication skills are essential. If you thrive in fast-paced environments, are passionate about delivering exceptional customer service, and are eager to grow and develop in your career, blithequark encourages you to apply for this exciting opportunity. Essential Qualifications 2+ years of customer call center experience, preferably in liability or auto claims. Demonstrated ability to work successfully in a metric-driven environment. Proven track record of attendance and punctuality. Ability to adapt to change and thrive in a fast-paced environment. Excellent written and communication skills. Preferred Qualifications Bilingual Spanish skills. Experience working in the insurance industry or a related field. Knowledge of claims processing and insurance claim principles. Familiarity with customer service software and technology. Skills and Competencies To succeed as a Claims Customer Service Representative at blithequark, you will need to possess a range of skills and competencies, including: Customer service and call center support. Data entry and computer literacy. Adaptability and flexibility in a fast-paced environment. Telephone etiquette and active listening skills. Excellent communication and interpersonal skills. Customer-focused approach and commitment to delivering exceptional service. Ability to work in a team environment and contribute to department initiatives and goals. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Claims Customer Service Representative, you will have access to comprehensive training programs, mentorship, and opportunities for professional advancement. Our goal is to help you build a long-term career in the insurance industry, with prospects for advancement and increased responsibility. You will be part of a dynamic team that values innovation, excellence, and customer satisfaction, and you will have the opportunity to contribute to the company's mission and vision. Work Environment and Company Culture blithequark is dedicated to creating a work environment that is inclusive, supportive, and conducive to success. Our company culture values diversity, equity, and inclusion, and we are committed to providing a workplace that is free from discrimination and harassment. We believe in fostering a sense of community and teamwork, and we encourage our employees to participate in company-sponsored events, training programs, and volunteer opportunities. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals, and you will have the opportunity to collaborate with colleagues from diverse backgrounds and perspectives. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a salary range of $20-$23 per hour, depending on experience and qualifications. You will also be eligible for a range of benefits, including health insurance, an incentive and recognition program, and 401K contribution. Our goal is to provide a comprehensive rewards package that recognizes your contributions to the company and supports your overall well-being. Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career in the insurance industry, we encourage you to apply for the Claims Customer Service Representative role at blithequark. This is an exciting opportunity to join a leading company that values innovation, excellence, and customer satisfaction, and to be part of a team that is dedicated to making a positive impact on people's lives. Don't miss this chance to launch your career and grow with blithequark – apply today!