**Experienced Chat and Text Supervisor – Crisis Support and Volunteer Oversight at blithequark**

Are you passionate about providing compassionate support to individuals in crisis? Do you have a strong background in crisis intervention and volunteer supervision? If so, we invite you to join our team as a Chat and Text Supervisor at blithequark, a leading nonprofit organization dedicated to providing whole-person mental health, crisis care, and substance use services. **About blithequark** blithequark has been a national leader in mental health services since 1942, with a commitment to providing culturally responsive services that are just and equitable. Our organization is home to the nation's first Suicide Prevention Center, serving over 270,000 individuals annually across our programs. With a team of over 1,000 dedicated employees and volunteers, we strive to create a future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being. **Job Summary** As a Chat and Text Supervisor, you will play a critical role in overseeing and supporting our crisis chat and text counselors to ensure compliance with program standards, contracts, policies, procedures, and guidelines. You will be responsible for live monitoring chat and text queues, observing and documenting counselor performance, and providing individual support to our team members. If you are a motivated and compassionate individual with a passion for crisis intervention and volunteer supervision, we encourage you to apply for this rewarding opportunity. **Primary Duties** * Live monitors chat and text queues to ensure smooth service delivery and counselor adherence to policies and practices * Observes, documents, and reports feedback on counselor performance to Program Coordinators * Locates appropriate resources for crisis chat and text counselors while they are on a chat or text * Makes determinations of mandated reports and sends rescue to chat or text visitors with support from the On-Call Supervisor * Reports platform issues and other tech issues to program leadership and acts as the primary communication link between frontline staff and leadership * Initiates debriefing sessions with crisis chat and text counselors after they have taken a chat or text * Identifies crisis chat and text counselor training needs and provides individual support * Monitors chat and text answer rates to ensure they remain at or above 95% with support from Program Coordinators * Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center and/or blithequark * Fosters a positive and supportive work environment * Takes chats and texts as needed to support program needs * May participate in outreach and media-related activities * May participate in SPC training activities **Position Requirements** * Possess a high school diploma or equivalent * Be 18 years of age or older * Have high-speed internet with an active Ethernet connection and a quiet/confidential workspace * Have availability and flexibility to work daytime, evening, overnight, and weekend shifts * Demonstrate current knowledge of all job-specific skills, including volunteer supervision, crisis intervention, suicide prevention, crisis line procedures, multicultural, and socio-economic issues * Have basic supervisory skills sufficient to manage volunteer crisis chat and text counselors, enforcing policies and procedures while maintaining a supportive environment * Able to efficiently use the personal computer, including Microsoft Office Suite and crisis line software * Support the values and mission of blithequark as related to employment * Know and comply with Agency policies and procedures, HIPAA, DMH policies, and documentation guidelines, and other state and federal regulations relating to emergency mental health services * Present ideas, information, and viewpoints clearly, both verbally and in writing * Have strong interpersonal skills, interact well with others, and effectively communicate to others when conflicts occur * Demonstrate commitment to team objectives and blithequark philosophies * Ability to adapt and be flexible to changes in protocol and program needs **Our Vision** A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being. **Our Mission** blithequark provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access. **Core Values** * Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. * Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging. * Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. * Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. * Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high-quality, integrated healthcare for all. * Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support. **Compensation and Benefits** * $28.00 per hour with a $5.00 overnight differential * 30 hours per week, with a four-week 40-hour per week training at the start of employment * Opportunities for career growth and professional development * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Access to loan repayment programs **How to Apply** If you are a motivated and compassionate individual with a passion for crisis intervention and volunteer supervision, we encourage you to apply for this rewarding opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!