**Experienced Bilingual Customer Support & Leads Outreach Specialist – Remote Opportunity at blithequark**

Are you a highly skilled and bilingual professional looking for a challenging and rewarding remote opportunity? Do you have a passion for delivering exceptional customer support and building strong relationships with clients? Look no further than blithequark, a leading organization in the industry, where we are seeking an experienced Bilingual Customer Support & Leads Outreach Specialist to join our team. As a Bilingual Customer Support & Leads Outreach Specialist at blithequark, you will play a critical role in providing top-notch customer support to our clients in both English and Spanish. You will be responsible for handling voice-based customer support, managing administrative tasks, and performing general administrative functions. Your excellent communication skills, strong customer service background, and ability to multitask will make you an invaluable asset to our team. **Job Highlights:** * **Remote Position:** This is a remote position, allowing you to work from the comfort of your own home. * **Contract:** Independent Contractor * **Schedule:** 20 hours/week - Potential for increased hours after 3 month period * **Aligned with North American business hours** * **Client Time zone:** Vancouver (PST) **Responsibilities:** * **Handle voice-based customer support in both English and Spanish:** Provide exceptional customer support to our clients in both English and Spanish, ensuring that their needs are met and exceeded. * **Manage administrative tasks and executive support duties:** Perform general administrative functions, including managing schedules, coordinating meetings, and preparing summaries. * **Process customer inquiries and provide resolution:** Respond to customer inquiries in a timely and professional manner, providing resolution and ensuring customer satisfaction. * **Reach out to customers to schedule meetings and collect necessary information:** Contact customers to schedule meetings with the project manager and collect necessary information to start the project. * **Log customer interactions in the CRM system and capture new leads:** Log customer interactions in the CRM system and capture new leads to ensure accurate tracking and follow-up. * **Contact leads to schedule meetings to discuss their projects:** Reach out to leads to schedule meetings to discuss their projects, providing valuable insights and support. * **Create actionable tasks based on Word documents:** Create actionable tasks based on Word documents, ensuring that projects are completed efficiently and effectively. * **Follow up on tasks to ensure progress and identify any blockers:** Follow up on tasks to ensure progress and identify any blockers, providing solutions and support as needed. * **Prepare and share summaries:** Prepare and share summaries, including current project status, next steps, challenges, and areas that need support to move forward. **Requirements:** * **Fluent in English and Spanish (verbal and written):** You must be fluent in both English and Spanish, with excellent verbal and written communication skills. * **Strong customer service background:** You must have a strong customer service background, with experience in providing exceptional customer support. * **Administrative experience:** You must have administrative experience, with skills in managing schedules, coordinating meetings, and preparing summaries. * **Professional phone manner:** You must have a professional phone manner, with excellent communication skills and the ability to build strong relationships with clients. * **Excellent organizational skills:** You must have excellent organizational skills, with the ability to multitask and prioritize tasks effectively. * **Strong multitasking abilities:** You must have strong multitasking abilities, with the ability to handle multiple tasks and projects simultaneously. * **Experience with Microsoft 365, Google calendar, and WhatsApp:** You must have experience with Microsoft 365, Google calendar, and WhatsApp, with the ability to use these tools effectively. * **Experience with Hubspot CRM is a plus but not required:** Experience with Hubspot CRM is a plus, but not required. **Benefits:** * **Independent Contractor Perks:** As an independent contractor, you will enjoy the following perks: + Permanent work from home + Immediate hiring + Steady freelance job * **Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.** **Why Join blithequark?** * **Opportunities for growth and development:** At blithequark, we offer opportunities for growth and development, with a focus on helping you achieve your career goals. * **Collaborative and dynamic work environment:** Our work environment is collaborative and dynamic, with a team of professionals who are passionate about delivering exceptional results. * **Competitive compensation and benefits:** We offer competitive compensation and benefits, with a focus on recognizing and rewarding your hard work and dedication. * **Flexible work arrangements:** We offer flexible work arrangements, with a focus on providing you with the autonomy and flexibility to work in a way that suits you best. **How to Apply:** If you are a highly skilled and bilingual professional looking for a challenging and rewarding remote opportunity, we encourage you to apply for this position. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!