Experienced Bilingual Customer Service Representative – Sworn Law Enforcement Background Required for Automated Speed Enforcement Call Center Operations at blithequark

Introduction to blithequark and the Role At blithequark, we are dedicated to making a meaningful impact in community safety through innovative technology solutions. As a leader in providing compliance and enforcement solutions to municipalities and law enforcement agencies, we strive to increase community safety with technology that is accurate, transparent, and citizen-focused. Our mission-driven team is now seeking a highly skilled and dedicated Bilingual Customer Service Representative with a sworn law enforcement background to join our Automated Speed Enforcement (ASE) program. This unique opportunity requires not only bilingual capabilities in English and Spanish but also the experience and knowledge that comes with being a former sworn police officer, enabling you to interpret and explain traffic enforcement procedures effectively to citizens. About the Position This fully remote position offers the chance to work from anywhere, making a real difference in the lives of citizens while being part of a supportive and mission-driven team. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to handle various inquiries with professionalism. As a Bilingual Customer Service Representative at blithequark, you will play a crucial role in building trust and delivering respectful, helpful experiences to citizens inquiring about speed camera enforcement tickets. Key Responsibilities Provide exceptional bilingual (English/Spanish) customer service to citizens with questions or concerns about speed camera enforcement tickets, ensuring clear and respectful assistance. Review, validate, and approve automated speed enforcement events to ensure compliance and accuracy, applying your knowledge of law enforcement procedures for fair and consistent event reviews. Accurately document case details and escalate issues as necessary, maintaining thorough records and ensuring seamless communication. Educate citizens on ASE processes while maintaining professionalism and empathy, providing a positive experience even in challenging situations. Utilize blithequark's software platforms to manage cases and approvals efficiently, staying tech-savvy and comfortable with using software including Microsoft Office applications. Contribute to team efforts aimed at improving service quality and community trust, participating in ongoing virtual training and support to enhance your skills and knowledge. Essential Qualifications Former sworn police officer experience, bringing a deep understanding of law enforcement procedures and the ability to interpret and explain them clearly to citizens. Bilingual in English and Spanish (both oral and written), with the ability to communicate effectively with a diverse range of citizens. Strong communication, conflict resolution, and customer service skills, with a proven ability to handle difficult situations with professionalism and empathy. Ability to work independently in a remote setting after initial training, with a high level of self-motivation and discipline. Tech-savvy, with comfort in using software applications and a willingness to learn and adapt to new technologies. Preferred Qualifications Prior experience in a call center or public-facing customer service role, particularly in a law enforcement or related field, is highly desirable. Experience with software platforms similar to those used by blithequark, or a proven ability to quickly learn new systems. A strong understanding of community safety initiatives and the role of technology in enhancing safety and compliance. Career Growth Opportunities and Learning Benefits At blithequark, we believe in the growth and development of our team members. As a Bilingual Customer Service Representative, you will have access to ongoing virtual training and support, designed to enhance your skills and knowledge in customer service, law enforcement procedures, and the use of our software platforms. This role also offers opportunities to contribute to team efforts aimed at improving service quality and community trust, providing a pathway for professional growth and development within the company. Work Environment and Company Culture blithequark prides itself on a supportive and mission-driven team environment. As a fully remote role, you will enjoy the flexibility of working from anywhere, with the opportunity to make a meaningful impact from the comfort of your own space. Our company culture values transparency, accuracy, and a citizen-focused approach, ensuring that our team members are aligned with our mission to increase community safety through innovative technology solutions. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a salary range of $54,000 to $62,000 per year. Additionally, our benefits package includes comprehensive medical, dental, and optional vision insurance, company-paid LTD, STD, and Life/AD&D insurance, a 401K plan with company match, and paid vacation time. We also offer remote working opportunities, currently at least four days a week, and participation in our company bonus program, based on individual and company performance. Conclusion If you are a motivated and customer-focused individual with a sworn law enforcement background, looking for a challenging and rewarding role that makes a real difference in community safety, we encourage you to apply for the Bilingual Customer Service Representative position at blithequark. This unique opportunity combines the flexibility of remote work with the satisfaction of working for a mission-driven company that values transparency, accuracy, and community focus. Join our team and be part of a dynamic and supportive environment that offers career growth opportunities, competitive compensation, and a chance to contribute to innovative solutions in community safety.