**Customer Service Agent – Ecommerce Expertise with Amazon Experience**

Are you a highly organized and detail-oriented individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark, a leading global accounts and advertising management team, as a Customer Service Agent. With over 70 years of collective experience in online sales, we're dedicated to helping our clients achieve unparalleled success in the ecommerce space. **About blithequark** At blithequark, we're not just another Amazon account management firm – we're a growth engine for ecommerce businesses. Our curated client base boasts highly differentiated product offerings across multiple sales categories, with an average revenue growth of 550% in just 6 months. We're the top choice for brands that demand excellence, and we're committed to staying ahead of the curve in the rapidly evolving world of online commerce. **Job Summary** As a Customer Service Agent at blithequark, you'll be part of a dynamic team of Amazon experts who are passionate about delivering exceptional customer experiences. We're looking for a consistent, committed, and detail-oriented individual who can thrive in a non-traditional setting. If you're an obsessive organizer with a knack for problem-solving and a love for technology, we want to hear from you. **Key Responsibilities** * Provide white-glove service to customers across multiple ecommerce platforms, including Amazon, Walmart, and eBay * Create and repurpose content for Amazon Posts and schedule posts for our clients * Assist Analytics in reports and data downloads * Collaborate with team members to achieve Centers of Excellence annual commitments * Maintain excellent customer satisfaction across all clients with their needs * Effortlessly collaborate with all blithequark team members * Work closely with fast-moving entrepreneurs who expect their team to be at the top of their game * Handle fires, learn new technologies/marketing techniques, and adapt to changing priorities in a fast-paced environment **Essential Functions** * Strong customer service skills with a focus on delivering exceptional experiences * Excellent time management and planning skills, with the ability to prioritize tasks and meet deadlines * Awesome communication and research skills, with the ability to communicate effectively with diverse personalities * Impeccable writing skills, with the ability to craft compelling stories and content * An attitude of learning, with a willingness to adapt to new technologies and marketing techniques * Discerning judgment, with the ability to stand up for best use of the company's time and financial resources * Well-developed interpersonal skills, with the ability to build strong relationships with colleagues and clients * Energetic, results-driven, and a finisher, with a passion for delivering high-quality results **Qualification Requirements** * Proficiency and knowledge of Teamwork Desk, Zen Desk, or other similar software * Comfortable with online collaboration tools such as Slack and Google Workspace (Google Docs, Sheets, Slides) as well as project management tools like Wrike * Competent with Amazon Seller Central and knowledge of Amazon TOS * Hands-on individual, self-starter, with the ability to deal with ambiguity in new situations and drive for results with a positive attitude * Ability to work collaboratively with colleagues to create a results-driven, team-oriented environment * Proficient in English and Spanish, with excellent English and Spanish communication skills, both verbally and in writing * Experience in the ecommerce/Amazon platform is preferred, but not required * Excellent English communication skills, both verbally and in writing * Extremely effective public speaking skills and presence, with the ability to shape stories for clients **Work Environment and Culture** As a remote worker, you'll have the flexibility to work from anywhere, at any time, as long as you're available to work in a U.S. timezone. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture that's inclusive, supportive, and fun. We believe in the importance of innovation and continuous learning, and we're always looking for ways to improve and grow. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of learning benefits, including: * Ongoing training and development opportunities * Access to industry-leading tools and technologies * Collaborative and supportive team environment * Opportunities for career advancement and growth * Competitive compensation and benefits package **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Hourly rate: $15-$20 per hour * Opportunities for overtime and bonuses * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Access to industry-leading tools and technologies **How to Apply** If you're a highly organized and detail-oriented individual with a passion for delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Apply Now**