**Director, Customer Experience Marketing – Web & Cloud Application Development**

Are you a seasoned marketing leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where creativity and innovation are encouraged? Look no further! blithequark is seeking a highly motivated and experienced Director of Customer Experience Marketing to join our team. As a key member of our marketing leadership team, you will be responsible for developing and executing a comprehensive customer experience strategy that drives customer satisfaction, retention, and long-term loyalty. **About blithequark** At blithequark, we're on a mission to empower businesses to reach their peak potential by providing trusted insights and data-driven solutions. As the world's largest and most trusted software marketplace, we've helped over 100 million people annually make informed software decisions based on authentic peer reviews. Our platform has become the go-to destination for businesses of all sizes, from Fortune 500 companies to innovative startups. With a global team of talented individuals, we're committed to creating a culture that values diversity, equity, and inclusion. **About the Role** As the Director of Customer Experience Marketing, you will be responsible for leading the development and execution of a comprehensive customer experience strategy that aligns with blithequark's mission and values. You will oversee a team of customer-facing professionals, including Customer Marketing, Education, Community, User Acquisition and Engagement, Lifecycle Marketing, and Email Experience. Your primary goal will be to deliver exceptional customer experiences that drive satisfaction, retention, and long-term loyalty. **Key Responsibilities:** * Develop and execute a comprehensive customer experience strategy that aligns with blithequark's mission and values * Oversee the development and execution of customer-facing programs, including customer marketing, education, community, user acquisition and engagement, lifecycle marketing, and email experience * Collaborate with cross-functional teams, including sales, product, marketing, support, and executive leadership to ensure seamless customer experiences across all functions * Develop and manage budgets and resources to support customer experience initiatives * Analyze customer feedback and data to inform strategy and drive continuous improvement * Lead and develop a high-performing customer experience team, providing regular feedback, training, and growth opportunities * Foster a culture of customer-centricity throughout the organization **Minimum Qualifications:** * Bachelor's degree in Marketing, Business Administration, Communications, or a related field * At least 10 years of experience in customer experience, marketing, or related fields, with 5+ years in leadership roles managing multi-disciplinary teams in technology, SaaS, or marketplaces * Demonstrated success designing and executing customer experience programs * Strong leadership, team management, and coaching ability * Deep expertise in customer lifecycle, community management, and high-impact communications * Proven track record operationalizing and measuring customer programs * Excellent communication, presentation, and interpersonal skills * Proficiency with data analytics and customer feedback platforms **Preferred Qualifications:** * Master's degree in Marketing, Business Administration, Communications, or a related field * Experience working in a fast-paced, dynamic environment with multiple stakeholders and priorities * Proven ability to drive results and deliver exceptional customer experiences * Strong analytical and problem-solving skills * Experience with customer relationship management (CRM) software and marketing automation platforms **What We Offer:** * Competitive salary and benefits package * Opportunity to work with a dynamic and innovative team * Collaborative and inclusive work environment * Professional growth and development opportunities * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **How to Apply:** If you're a motivated and experienced marketing leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment where everyone feels valued and respected. **Applicant Privacy Notice:** Please review blithequark's Applicant Privacy Notice before applying to this job. This notice outlines how we collect, use, and protect your personal data throughout the application process. **AI Technology in Hiring Process:** blithequark incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with specific role requirements. While AI technology supports our recruitment workflow, all final hiring decisions remain under human oversight and judgment. **Opt Out of AI Assistance:** If you would prefer that your application be reviewed without AI assistance, you can opt out by entering your email address in the email entry field at the bottom of the Automated Processing Legal Notice. Choosing to opt out will not disadvantage your application in any way—we will ensure your materials receive a thorough manual review by our hiring team. **Additional Details:** For additional details about how we handle your information throughout the application process, please review blithequark's Applicant Privacy Notice.