Dedicated and Empathetic Customer Support Specialist for Fintech Industry Leader – blithequark

Welcome to blithequark At blithequark, we are a pioneering fintech startup dedicated to providing innovative financial tools to businesses and end-consumers, making products and services more accessible to people across Latin America. Our mission is built on the foundation of financial inclusion, and we strive to make a positive impact on the lives of our customers and the communities we serve. As a leader in the fintech industry, blithequark has developed two primary products that have revolutionized the way people access financial services. Our products are designed to be user-friendly, efficient, and tailored to meet the unique needs of our customers. Our Products blithequark Pago is a financing solution that enables our affiliated businesses to offer their products and services in monthly or bi-monthly payments for up to 24 months, with amounts reaching up to 200,000 MXN. This product has been instrumental in helping our customers achieve their financial goals and has contributed significantly to the growth of our partner businesses. blithequark Cash is a personal credit product that our customers can access once they have paid a portion of their first loan. The process is straightforward, and with just a few clicks, our customers can receive a loan of up to 200,000 MXN directly into their bank account. This product has been designed to provide our customers with quick and easy access to cash when they need it most. About the Position As a Customer Support Specialist at blithequark, you will be the primary point of contact for customer inquiries and requests. Your role will be to provide exceptional and empathetic service, understanding customer requests, and offering efficient solutions and clear responses. You will work collaboratively with other teams to find the best solutions and ensure an outstanding customer experience. We are looking for a highly motivated and organized individual who is passionate about delivering exceptional customer service. If you have a strong background in customer support, excellent communication skills, and the ability to work well in a fast-paced environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Provide immediate support to customer requests via written channels, such as chat, email, web widget, or phone calls, including general inquiries, questions about creating a request, cancellations, and more. Offer support to internal team requests through the company's communication channels. Demonstrate excellent communication skills, empathy, and problem-solving abilities to resolve customer issues efficiently and effectively. Requirements 8+ months of experience in customer service, managing various written communication channels and phone calls. Experience working in a fast-paced environment with constant change. Impeccable spelling, grammar, and writing skills, with the ability to write formally and informally, adapting to the company's tone. Highly motivated team player with excellent organizational skills and the ability to multitask. Strong emotional intelligence and ability to build relationships with customers and colleagues. What We Offer At blithequark, we are committed to providing our employees with a comprehensive compensation package, opportunities for growth and development, and a positive work environment. Some of the benefits of working with us include: Competitive salary: $10,000 MXN brutos per month, plus commissions of up to $4,000 MXN brutos. 100% remote work arrangement, with a provided work equipment. Private health insurance (SGMM). Opportunity to receive stock options based on performance. 15+ days of vacation per year, increasing with seniority. Access to exclusive benefits, such as up to 18 months of interest-free purchases with our affiliated businesses. Objective-based work arrangement, allowing for flexibility and autonomy. Why Join blithequark? By joining blithequark, you will become part of a dynamic and innovative team that is shaping the future of financial services in Latin America. We offer a unique opportunity to work with a talented group of professionals who are passionate about making a positive impact on people's lives. Our company culture is built on the values of innovation, collaboration, and customer-centricity, and we are committed to providing our employees with the tools and resources they need to succeed. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team and be part of a journey that is transforming the financial services industry in Latin America. How to Apply To apply for this position, please submit your application through our website. We look forward to receiving your application and exploring how you can contribute to the success of blithequark. At blithequark, we are committed to diversity and inclusion, and we welcome applications from qualified candidates of all backgrounds. We are an equal opportunities employer, and we strive to create a work environment that is inclusive, respectful, and supportive of all employees. Conclusion In conclusion, we believe that this role offers a unique opportunity for a customer-focused and motivated individual to join a dynamic and innovative team. If you are passionate about delivering exceptional customer service and are looking for a new challenge, we encourage you to apply for this exciting opportunity. Join blithequark and be part of a journey that is transforming the financial services industry in Latin America.