Dedicated and Empathetic Customer Support Specialist for Blithequark's Talent Pool - Delivering Exceptional Customer Experiences in a Dynamic and Inclusive Environment

Welcome to Blithequark At blithequark, we are driven by a mission to accelerate economic freedom for individuals who move across borders. We started by revolutionizing car insurance, covering over a million drivers, and we're now expanding our scope to create more financial products that cater to the needs of people on the move. Every year, tens of millions of people face unique financial challenges when relocating to new countries. Our goal is to understand these challenges and develop innovative solutions that positively impact their lives. Our Culture and How We Work We take immense pride in the culture we've built at blithequark. It's a culture that thrives on progress, collaboration, and creativity. We believe in taking small steps every day to achieve big milestones. Our team is always ready to lend a helping hand, share ideas, and solve problems together. We encourage experimentation, calculated risk-taking, and learning from our mistakes. At blithequark, everyone has a voice and the opportunity to make a significant impact. We foster an environment of autonomy and ownership, balanced with clear direction and goals that are set through collaborative planning twice a year. Our work is organized into three main tribes: Acquisition, Retention, and Claims, each comprising multiple cross-functional teams working towards common objectives. Join Our Talent Pool in Budapest Our Customer Operations, Claims, and Fraud teams in Budapest are growing, and we're excited to invite talented individuals to join our talent pool. By registering your interest, you'll become part of our community, and we'll reach out when a suitable position becomes available. This is a fantastic opportunity to be part of a dynamic team that's passionate about delivering exceptional customer experiences. About Our Customer-Facing Teams At the heart of blithequark's success is our commitment to providing customers with outstanding care and support. Our Customer Operations, Claims, and Fraud teams work tirelessly to ensure that every customer interaction is positive and helpful. We strive to be the most accessible, efficient, and knowledgeable customer service team in the insurance industry. Our teams are dedicated to understanding customer needs, ensuring policy details are accurate, handling claims processes smoothly, and retaining customer loyalty. We believe in continuous learning and improvement, always seeking ways to enhance our customer support services. Key Responsibilities Depending on the team you join, your responsibilities might include: Interacting with customers via live chat, email, or phone to resolve queries and provide support. Building expert knowledge of our products, systems, and processes to deliver accurate and helpful information to customers. Working to meet individual targets related to customer satisfaction, response times, and resolution rates. Collaborating with internal teams to ensure seamless customer experiences, including policy updates, claims handling, and retention efforts. Identifying opportunities to improve our services and processes, contributing to the development of new solutions and enhancements. Who We're Looking For We're seeking individuals who are passionate about customer support, have excellent communication skills, and are comfortable working in a fast-paced environment. Ideal candidates will be adaptable, self-motivated, and enjoy solving complex issues. Previous experience in customer-facing roles is essential, and experience with live chat or digital communication platforms is a plus. We value diversity and inclusivity, and we welcome applications from all qualified candidates. Essential Qualifications Previous experience in customer support, hospitality, sales, or a related field. Excellent written and verbal communication skills. Ability to work in a team environment and support colleagues. Adaptability and willingness to learn and take on new challenges. Strong problem-solving skills and attention to detail. Preferred Qualifications Experience working in a digital or insurance-related role. Familiarity with live chat platforms or customer relationship management (CRM) systems. Knowledge of insurance products or financial services. Additional languages are a plus, reflecting our international customer base. What We Offer At blithequark, we're committed to the growth and well-being of our team members. We offer a range of benefits, including: Flexi-office working arrangements, allowing you to balance work and personal life. Opportunities for learning and development, with personal budgets for training and courses. Support for mental wellbeing, including access to therapy sessions. A competitive bonus scheme that recognizes high performance. A range of perks, such as meal vouchers, leisure activities, and healthcare services. Annual sabbatical leave and work-from-anywhere weeks to recharge and explore. Our Recruitment Process Once a position becomes available, our recruitment process typically involves three stages: An initial call with our Talent Acquisition team to discuss your application and interests. A short task or assessment to evaluate your skills and fit for the role. A technical and culture interview with members of our Operations Team to delve deeper into your experience and alignment with our values. We strive to keep you informed throughout the process, though due to the volume of applications, we may not be able to provide individual feedback on each application. Diversity and Inclusion at Blithequark We believe that everyone belongs at blithequark. Our mission is to create a workplace where people from all backgrounds feel welcome, valued, and empowered to contribute their best work. We are committed to hiring without judgment, prejudice, or bias, and we encourage applications from diverse candidates. At blithequark, we're working hard to build an inclusive culture that supports the well-being and growth of all our team members. Recruitment Privacy Policy We take the privacy of our applicants seriously. Our Recruitment Privacy Notice outlines how we process and handle personal data. For more information, please visit our website. Conclusion If you're passionate about delivering exceptional customer experiences, thrive in dynamic environments, and are looking for a career that offers growth and challenges, we invite you to join our talent pool at blithequark. Become part of a team that's making a difference in the lives of people around the world. Apply now and take the first step towards an exciting and rewarding career with us.