Customer Service Clerk I (A) - Licensing Office
This role offers an opportunity to engage directly with the public, providing specialized customer service both over the phone and in person. As a Customer Service Clerk in the Treasury Department, you'll be the first point of contact, helping citizens with their inquiries and ensuring that records are accurately maintained. The work is guided by established policies and procedures, but the specific knowledge and skills you'll need will be learned on the job, making this a great role for those who are eager to grow and develop. While you’ll have the independence to handle most tasks on your own, you'll also have the support of supervisors or lead staff when more complex issues arise. This position is ideal for individuals who enjoy working with the public, have strong attention to detail, and are looking to make a difference in their community.
Workdays and Hours - Monday - Friday 8:00am - 5:00pm
Bargaining Unit: Employee Council
Anticipated starting salary: $17.58-$18.47 (based on experience and qualifications)
Posting may close at any time or once max number of applicants has been reached.
- Accepts and processes business, dog, and garage sale licenses
- Accepts service inquiries and related information from customers by telephone or personal contact.
- Accepts money from the public and issues change and receipts.
- May audit customer records.
- May prepare deposits.
- May keep records related to money received and disbursed.
- May open mail and process applications along with payments.
- May reconcile daily receipts.
- May notify customers to renew license.
- May write letters of license denial.
- Creates and distributes invoices for services.
- Scans documents for record retention.
- May maintain customer transaction records.
- These examples are not intended to be all-inclusive. Other related duties may be assigned as needed.
- Knowledge of and ability to work with the four functions of mathematics.
- Some knowledge of basic record-keeping methods.
- Ability to use a computer to access, interpret, and record information.
- Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the telephone.
- Ability to learn City of Wichita City Codes pertaining to City Licenses.
- Ability to access records in file cabinets, books.
- Ability to understand and interpret instructions in written, oral, diagram or schedule form.
- Ability to carry out detailed but uninvolved written or oral instructions.
- Ability to lift, carry and re-stack up to30-pound loads of records, generally contained in shelves, boxes or drawers, for up to 10 feet.
- Ability to access manual files from ground level to overhead reaches, possibly requiring the use of a stool or ladder.
- Ability to repeatedly bend, stoop, turn, twist, or kneel in order to file or retrieve multiple records.
- May require ability to use a calculator with speed and accuracy.
- May require ability to count money and make change.
- Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of outside agencies, and the public.
- Ability to communicate clearly and effectively, both orally and in writing.
- May require ability to acquire and maintain a valid Kansas driver's license.
- An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.
Required Experience and Training
- High school Diploma.
- Two years of experience in public-facing roles that involve significant customer interaction and maintaining accurate records.
- Two years of experience in handling cash transactions, including balancing and reconciling cash drawers.
- Must have a valid Kansas driver's license.
- Must be legally authorized to work in the United States without need of a sponsorship.
- Attainment of passing score on pre-employment test. Candidates with the required experience and training will be required to take the following assessments:
- Basic Office Skills
- Customer Service Mindset Survey
- Data Entry 10 Key with Decimals (Onscreen)
- Reading Comprehension
- Cash Handling
Preferred Experience and Training
1 year experience in a municipal or government setting.
Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal record check.