Customer Experience Business Operations Analyst – Driving Business Growth through Data-Driven Insights and Exceptional Customer Experience at blithequark

Introduction to blithequark At blithequark, we are passionate about powering the world's connections and enabling companies to achieve their full potential. As a leader in our industry, we recognize the importance of delivering exceptional customer experiences and driving business growth through data-driven insights. Our mission is to empower organizations to become "API-first" and securely accelerate AI adoption, and we are committed to helping our customers unleash developer productivity, build securely, and accelerate time to market. About the Role We are seeking a dedicated and experienced Customer Experience Business Operations Analyst to join our team at blithequark. As a key member of our Customer Experience (CX) Operations team, you will play a critical role in supporting the growth and optimization of our CX organization, while working closely with our broader Revenue Operations team. Your primary focus will be on building and maintaining our internal analytics capabilities to help guide our CX team members in delivering maximum value to our customers. You will have the opportunity to interface with everyone in the CX team, working collaboratively to drive business outcomes and improve customer satisfaction. You will support both strategic and tactical initiatives, serving as the primary CX Ops point of contact for all data, reporting, and analytics questions on a day-to-day basis. You will work across various tools and technologies, including SQL data warehouses (Snowflake and Bigquery), Tableau, Google Sheets, and Google Slides, to analyze and present data insights that inform business decisions. Key Responsibilities As a Customer Experience Business Operations Analyst at blithequark, your key responsibilities will include: Creating, maintaining, analyzing, and presenting reports, metrics, and dashboards across all levels and roles of the CX team to drive data-driven decision-making. Building and maintaining slide decks for key CX cadences, such as QBRs, All-Hands, and Board Decks, to ensure effective communication and stakeholder engagement. Developing and maintaining the CX data dictionary and reporting suite for all roles and levels of CX to ensure data consistency and accuracy. Analyzing, modeling, and forecasting Professional Services KPIs for internal and external resources to inform business planning and optimization. Owning the user adoption and documentation of CX analytics to ensure seamless onboarding and ongoing support for CX team members. Managing CX team inquiries and ad-hoc requests across data, reporting, and analytics to provide timely and effective support. Helping to improve customer data points and running projects as necessary to ensure data integrity and quality. Essential Qualifications To be successful in this role, you will need to bring the following essential qualifications: A passion for data, user experience, and automation, with a strong customer service attitude and ability to work independently in a fast-paced environment. Proficiency with SQL for data analysis and modeling, with experience with DBT being a plus. Advanced Google Sheets and Google Slides skills, with Tableau reporting expertise and basic Salesforce reporting skills. Reliability and attention to detail, with excellent written and communication skills and the ability to concisely articulate complex issues and solutions to different audiences. A team player who works well in a collaborative environment, with 3-5 years of relevant business experience. Preferred Qualifications While not essential, the following preferred qualifications will be highly valued: Experience working in a similar role within a CX or Revenue Operations team, with a proven track record of driving business growth through data-driven insights. Familiarity with ETL and reverse ETL technologies, with experience working with data warehouses and CRM systems. Strong analytical and problem-solving skills, with the ability to think critically and creatively in a fast-paced environment. Experience working with cross-functional teams, including sales, marketing, and product development, to drive business outcomes and improve customer satisfaction. Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Strong analytical and problem-solving skills, with the ability to think critically and creatively in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders. Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Ability to work independently and as part of a team, with a strong customer service attitude and commitment to delivering exceptional results. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Experience Business Operations Analyst, you will have access to a range of career growth opportunities and learning benefits, including: Professional development and training programs to help you build new skills and stay up-to-date with industry trends and best practices. Opportunities to work on high-impact projects and initiatives, with the potential to drive significant business outcomes and improve customer satisfaction. A collaborative and supportive work environment, with a strong focus on teamwork and cross-functional collaboration. Access to a range of tools and technologies, including SQL data warehouses, Tableau, and Google Sheets, to help you analyze and present data insights. Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative and supportive work environment, with a strong focus on teamwork and cross-functional collaboration. Our company culture is built around the following values: A passion for innovation and customer satisfaction, with a commitment to delivering exceptional results and driving business growth. A focus on teamwork and collaboration, with a strong emphasis on communication, transparency, and trust. A commitment to diversity, equity, and inclusion, with a focus on creating a work environment that is welcoming and inclusive to all employees. A strong emphasis on employee well-being and satisfaction, with a range of benefits and perks to support your physical, mental, and financial health. Compensation, Perks, and Benefits At blithequark, we offer a range of compensation, perks, and benefits to support your physical, mental, and financial health, including: A competitive salary and bonus structure, with opportunities for career growth and advancement. A range of benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off. Access to a range of perks, including flexible working hours, remote work options, and a range of employee discounts and rewards. A strong emphasis on employee well-being and satisfaction, with a range of programs and initiatives to support your physical, mental, and financial health. Conclusion If you are a motivated and experienced Customer Experience Business Operations Analyst looking to drive business growth through data-driven insights and exceptional customer experience, we encourage you to apply for this exciting opportunity at blithequark. With a strong focus on teamwork, collaboration, and employee well-being, we offer a unique and supportive work environment that is designed to help you thrive and succeed in your career. Apply now to join our team and help us power the world's connections!