Customer Experience Agent – Livestream Shopping Platform Support Specialist for E-commerce and Community Building

Welcome to blithequark: Redefining E-commerce through Livestream Shopping and Community Engagement blithequark is at the forefront of revolutionizing the way people shop, sell, and discover new products through its innovative livestream shopping platform. By seamlessly blending community, shopping, and entertainment, blithequark has created a unique space where users can engage with each other and with products in real-time. As a remote co-located team with hubs across the US, UK, Ireland, Poland, and Germany, blithequark is driven by a passion for innovation and a commitment to its core values. The company's mission is to build the future of online marketplaces, where anyone can turn their passion into a business and connect with like-minded individuals through commerce. From fashion and beauty to electronics, rare collectibles, and even live plants, blithequark's live auctions offer something for everyone. With a diverse range of products and a vibrant community of buyers and sellers, blithequark is the perfect platform for those looking to buy, sell, or simply discover new things. As one of the fastest-growing marketplaces, blithequark is constantly looking for talented individuals to join its team and contribute to its mission of redefining e-commerce. At blithequark, we believe that our success is driven by our people. We're a team of bold, forward-thinking problem solvers who are passionate about creating the best possible user experience. Our values are at the heart of everything we do, and we're committed to fostering a culture of innovation, inclusivity, and respect. If you're looking for a challenging and rewarding role with a company that's pushing the boundaries of e-commerce, then blithequark might be the perfect fit for you. About the Role: Customer Experience Agent The Customer Experience team at blithequark is responsible for driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will play a critical role in ensuring that our customers receive the highest level of service and support. Your primary objective will be to interact with buyers and sellers, resolve customer issues, and provide timely and effective solutions to any problems that may arise. Some of the key responsibilities of the role include: Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience for all users Resolving customer issues regarding payments, orders, shipments, and general questions in a timely and effective manner Becoming an expert in blithequark's product, processes, and systems to drive positive outcomes for our users Working with other departments to troubleshoot, research, and resolve open questions and issues Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience Who We're Looking For We're looking for individuals who are passionate about delivering exceptional customer experiences and are committed to making a positive impact on our users. If you're a hungry and ambitious individual looking to jumpstart your career in a fast-paced environment, then this role might be perfect for you. We're looking for people who are willing to take on new challenges, learn new skills, and be part of building a great company. Some of the essential qualifications and skills we're looking for include: 2+ years of support experience handling email and/or chat services Weekend availability required Fluent in English Secondary language preferred, in particular French, German, or Dutch Understanding of e-commerce and marketplace operations Experience with customer-facing systems like Zendesk, Kustomer, or Intercom Obsession with customers and a passion for delivering exceptional service Proactive problem-solver and process-improver Knowledge of collectibles is a plus Bachelor's degree preferred Previous start-up experience is a plus What We Offer At blithequark, we're committed to providing our employees with a comprehensive range of benefits and perks that support their well-being, growth, and development. Some of the benefits we offer include: Flexible Time off Policy and holiday pay for working company-wide Holidays (including a spring and winter break) Health Insurance options including Medical, Dental, Vision Work From Home Support, including home office setup allowance and monthly allowance for cell phone and internet Care benefits, including monthly allowance for wellness, annual allowance towards childcare, and lifetime benefit for family planning Pension plans internationally Monthly allowance to dogfood the app and develop a deep understanding of our product Parental Leave, including 16 weeks of paid parental leave and one month gradual return to work Career Growth and Development At blithequark, we're committed to supporting the growth and development of our employees. We believe that our people are our greatest asset, and we're dedicated to providing them with the tools, resources, and opportunities they need to succeed. Some of the ways we support career growth and development include: Regular feedback and coaching to help you achieve your goals and develop your skills Opportunities for professional development and training to help you stay up-to-date with the latest industry trends and technologies A culture of innovation and experimentation, where you're encouraged to try new things and take calculated risks A collaborative and supportive team environment, where you can learn from and share knowledge with your colleagues Our Culture and Values At blithequark, we're proud of our culture and values, which are at the heart of everything we do. We believe in fostering a culture of innovation, inclusivity, and respect, where everyone feels valued and supported. Some of the key values we live by include: A customer-first approach, where we prioritize the needs and experiences of our users A culture of innovation and experimentation, where we encourage creativity and calculated risk-taking A commitment to diversity and inclusivity, where we value and celebrate the differences that make us unique A focus on teamwork and collaboration, where we work together to achieve our goals and support each other's growth and development Equal Opportunities Employer blithequark is proud to be an Equal Opportunities Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. How to Apply If you're excited about the opportunity to join blithequark and contribute to our mission of redefining e-commerce, then we'd love to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this role. We can't wait to hear from you and explore how you can help us shape the future of online marketplaces.