**Customer Engineer (Solution Architect) - Italy - Remote**
Are you a highly motivated and customer-focused individual with a passion for delivering exceptional technical experiences? Do you have a strong technical background and excellent communication skills, with the ability to articulate complex concepts to both technical and non-technical audiences? If so, we invite you to join our team at blithequark as a Customer Engineer (Solution Architect) in Italy, working remotely. **About blithequark** blithequark is a leading provider of innovative solutions in the information security industry. Our mission is to empower our customers with cutting-edge technology and exceptional support, enabling them to stay ahead of the curve in an ever-evolving digital landscape. With a strong commitment to customer satisfaction and a passion for delivering exceptional experiences, we are seeking a talented Customer Engineer to join our team. **Job Summary** As a Customer Engineer (Solution Architect) at blithequark, you will play a crucial role in driving revenue growth by providing technical expertise and support throughout the sales process. You will collaborate closely with the sales team to identify and qualify potential customers, conduct product demonstrations, and deliver compelling presentations that showcase our products or services' features, benefits, and value propositions. Your primary goal will be to ensure customer satisfaction by delivering excellent service, troubleshooting complex technical issues, and implementing effective solutions. **Responsibilities** As a Customer Engineer (Solution Architect) at blithequark, your responsibilities will include: * Collaborating with the sales team to identify and qualify potential customers, and actively participating in the sales process from discovery to closing deals. * Conducting product demonstrations and delivering compelling presentations that effectively showcase our products or services' features, benefits, and value propositions. * Understanding customer requirements and business challenges, and developing innovative solutions tailored to their specific needs. * Providing technical expertise and guidance to customers, addressing their questions, concerns, and objections during the pre-sales phase. * Preparing and delivering technical proposals, solution designs, and product specifications that meet customer requirements and align with industry best practices. * Collaborating with the product development and engineering teams to provide feedback on product enhancements, identify opportunities for improvement, and stay updated on the latest product releases and updates. * Conducting proof-of-concept (POC) activities to demonstrate the feasibility and effectiveness of our solutions, ensuring customer satisfaction and building trust. * Staying current with industry trends, emerging technologies, and competitive landscape to effectively position our products or services against competitors. * Attending industry events, conferences, and trade shows to represent the company and actively engage with potential customers. **Requirements** To be successful as a Customer Engineer (Solution Architect) at blithequark, you will need to possess the following qualifications and skills: * Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience. * 5+ years of relevant work experience (Network/Security/Pre Sales Engineering) - must. * Strong technical background with Proven experience as Customer Engineer or in a pre-sales / technical sales role, in the information security industry. * Excellent communication and presentation skills, with the ability to articulate complex technical concepts to diverse audiences. * Demonstrated ability to build rapport and establish relationships with customers, understanding their needs and providing tailored solutions. * Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions. * Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment. * Willingness to travel to customer sites and industry events as needed. **What We Offer** At blithequark, we are committed to providing a competitive compensation package that includes: * A competitive salary based on qualifications, relevant experience, and work location. * Stock options to incentivize your success and growth with the company. * Attractive benefits to support your well-being and work-life balance. * An annual bonus (for non-commissioned roles) to recognize your contributions and achievements. **Why Join blithequark?** As a Customer Engineer (Solution Architect) at blithequark, you will have the opportunity to: * Work with a talented team of professionals who share your passion for delivering exceptional technical experiences. * Develop your skills and expertise in the information security industry, staying up-to-date with the latest trends and technologies. * Collaborate with customers to understand their needs and develop innovative solutions that meet their requirements. * Represent the company at industry events and conferences, building relationships and establishing blithequark as a thought leader in the industry. * Enjoy a dynamic and fast-paced work environment that offers opportunities for growth and development. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional technical experiences, we invite you to apply for the Customer Engineer (Solution Architect) role at blithequark. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!