**Experienced Customer Success Specialist – Florist Tech Startup (Remote)**

Are you a highly motivated and tech-savvy individual looking to launch your career in a dynamic and innovative environment? Do you have a passion for delivering exceptional customer experiences and a desire to make a real difference in the lives of small business owners? If so, we invite you to join blithequark, a pioneering florist tech startup, as a Customer Success Specialist. At blithequark, we're revolutionizing the way local florists operate by providing cutting-edge software solutions that streamline their businesses and help them thrive. As a key member of our virtual office, you'll play a vital role in ensuring our customers receive personalized support and guidance to get the most out of our products. If you're eager to grow your career within a small, agile team and contribute to the growth of the global floral industry, we'd love to hear from you. **About blithequark** blithequark is a technology startup that's passionate about empowering local florists to succeed in a rapidly changing market. Our software solutions are designed to simplify the complexities of running a flower shop, from inventory management to online ordering and customer engagement. With a strong focus on innovation and customer satisfaction, we're shaping the future of the floral industry and creating new opportunities for florists to grow and thrive. **The Role** As a Customer Success Specialist at blithequark, you'll be responsible for providing high-touch, personalized support to our customers across the globe. Your primary focus will be on ensuring our customers receive the support they need to get the most out of our software solutions, from general and technical support to troubleshooting and issue resolution. You'll work closely with our customers to understand their unique needs and preferences, and develop tailored solutions to meet their requirements. **Key Responsibilities** * Provide exceptional customer support via phone, email, and chat, responding to customer inquiries and resolving issues in a timely and professional manner * Develop and maintain strong relationships with customers, understanding their business needs and preferences to deliver personalized support and guidance * Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless customer experiences and identify opportunities for growth and improvement * Troubleshoot and resolve technical issues related to our software solutions, working closely with our development team to identify and implement fixes * Stay up-to-date with industry trends and developments, sharing knowledge and best practices with customers and internal teams * Participate in ongoing training and professional development to enhance your skills and knowledge, staying ahead of the curve in customer success and technical support **Essential Qualifications** * 1-2 years of experience in customer-facing roles, preferably in a technical or software-related industry * Strong communication and interpersonal skills, with the ability to build rapport with customers and internal teams * Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues * Proficiency in CRM software and other customer support tools, with a willingness to learn and adapt to new systems and processes * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment * Bachelor's degree in a related field, such as business, marketing, or computer science **Preferred Qualifications** * Experience working in a startup or fast-paced environment, with a passion for innovation and growth * Knowledge of the floral industry or experience working with small business owners * Certification in customer success or technical support, such as CSAT or ITIL * Proficiency in languages other than English, with a strong ability to communicate with customers and internal teams in multiple languages **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal teams * Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues * Proficiency in CRM software and other customer support tools, with a willingness to learn and adapt to new systems and processes * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment * Ability to work independently and as part of a team, with a strong focus on collaboration and customer satisfaction * Strong attention to detail and ability to maintain accurate records and reports **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Success Specialist, you'll have access to ongoing training and professional development opportunities, including: * Regular coaching and feedback from experienced managers and colleagues * Participation in industry conferences and events, with opportunities to network and learn from peers and thought leaders * Access to online training and certification programs, including customer success and technical support courses * Opportunities to take on new challenges and responsibilities, with a focus on career growth and advancement **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from anywhere, with a strong focus on collaboration and communication with internal teams. Our virtual office is designed to be inclusive and supportive, with regular virtual meetings and check-ins to ensure everyone feels connected and engaged. At blithequark, we value diversity, equity, and inclusion, and are committed to creating a workplace culture that's welcoming and inclusive for all employees. We believe in the importance of work-life balance, and offer flexible scheduling and remote work options to support our employees' needs. **Compensation, Perks, and Benefits** As a Customer Success Specialist at blithequark, you'll receive a competitive salary and benefits package, including: * A base salary of $50,000 - $60,000 per year, depending on experience and qualifications * Ongoing training and professional development opportunities, including certification programs and industry conferences * Flexible scheduling and remote work options, with a focus on work-life balance * Access to a comprehensive benefits package, including health insurance, dental insurance, and vision insurance * A 401(k) retirement plan, with a company match * Paid time off and holidays, with a focus on relaxation and rejuvenation **How to Apply** If you're a motivated and tech-savvy individual with a passion for delivering exceptional customer experiences, we invite you to apply for the Customer Success Specialist role at blithequark. Please submit your resume and a cover letter, outlining your experience and qualifications for the role. We can't wait to hear from you!