**Cloud Operations and Customer Support Engineer – Delivering Innovative Solutions for a Seamless End-User Experience at blithequark**

Are you a seasoned IT professional with a passion for cloud operations and customer support? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as a Cloud Operations and Customer Support Engineer, where you will play a pivotal role in delivering innovative solutions that enhance the end-user experience for our intelligence clients. **About blithequark** blithequark is a leading provider of innovative technology solutions that empower our clients to achieve their mission objectives. With a strong focus on cloud operations and customer support, we are committed to delivering exceptional service and support to our clients. Our team of experts is passionate about staying at the forefront of industry trends and best practices, ensuring that our clients receive the highest level of service and support. **Responsibilities** As a Cloud Operations and Customer Support Engineer at blithequark, you will be responsible for: * **Proactively managing and maintaining cloud infrastructure**: Ensure high availability and performance of cloud infrastructure, identifying and addressing potential issues before they impact our clients. * **Providing top-tier technical support and customer service**: Respond to and resolve customer issues in a timely and professional manner, ensuring that our clients receive the highest level of support and service. * **Collaborating with engineering teams**: Work closely with various engineering teams to support user consumption of applications in the cloud, ensuring seamless integration and deployment. * **Monitoring application performance and availability**: Engage in application monitoring to identify and address application performance or availability issues, ensuring that our clients receive uninterrupted service. * **Identifying and reporting scalability and performance issues**: Continuously monitor supporting application infrastructure to identify and report on scalability and performance issues, ensuring that our clients receive the best possible service. * **Developing and maintaining comprehensive documentation**: Create and maintain detailed documentation for application support procedures, ensuring that our team has access to the information they need to provide exceptional support. **Requirements** To be successful in this role, you will need: * **Bachelor's Degree in the IT field or related technical discipline**: Equivalent combination of education and experience will be considered. * **5+ years of experience in IT, with a strong focus on cloud operations and customer support**: Proven experience in cloud operations and customer support is essential for this role. * **Proficiency with AWS cloud services and infrastructure management**: Experience with AWS cloud services and infrastructure management is required. * **Exceptional troubleshooting and problem-solving skills**: Ability to analyze complex issues and develop effective solutions is essential. * **Experience in providing customer-focused technical support**: Proven experience in providing exceptional customer support is required. * **Knowledge of Linux distributions (e.g., RedHat, CentOS)**: Familiarity with Linux distributions is essential for this role. * **Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus)**: Experience with DevOps practices, Agile/Scrum methodologies, and continuous integration tools is desirable. * **Excellent communication and collaboration abilities**: Ability to communicate effectively with technical and non-technical stakeholders is essential. **Nice-to-haves** While not required, the following skills and experience are highly desirable: * Experience with cloud security and compliance * Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes) * Experience with cloud migration and deployment * Familiarity with cloud cost optimization and management **Benefits** As a Cloud Operations and Customer Support Engineer at blithequark, you will enjoy a comprehensive benefits package, including: * **401K with company match**: We offer a competitive 401K plan with a company match to help you save for your future. * **Comprehensive health and wellness packages**: Our health and wellness packages are designed to support your physical and mental well-being. * **Internal mobility team dedicated to helping you own your career**: Our internal mobility team is dedicated to helping you achieve your career goals and aspirations. * **Professional growth opportunities including paid education and certifications**: We offer a range of professional growth opportunities, including paid education and certifications, to help you develop your skills and expertise. * **Paid vacation and holidays**: We offer a generous paid vacation and holiday package to ensure that you have time to relax and recharge. **How to Apply** If you are a motivated and experienced IT professional with a passion for cloud operations and customer support, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!