Experienced Remote Customer Support Specialist – Inbound Calls for Property Tax Automation Services at blithequark

Welcome to blithequark: Revolutionizing Property Tax Savings through Automation and Data-Driven Solutions At blithequark, we're passionate about helping property owners lower their property taxes using cutting-edge automation and data analysis. Our innovative software identifies overpayments and empowers users to save money, making a tangible difference in their lives. As a key partner in this mission, we're seeking a dedicated and compassionate Remote Customer Support Specialist to join our team. This is an exceptional opportunity to be the first point of contact for inbound customer inquiries, providing a warm, helpful, and informative experience that sets us apart from the rest. About the Role: Remote Customer Support Specialist – Inbound Calls This is not a sales position, but rather a chance to make a genuine impact on our customers' lives by addressing their questions, concerns, and needs. As a Remote Customer Support Specialist, you will be responsible for responding to inbound customer inquiries via phone calls, answering questions about our services and sign-up process, providing updates on existing accounts and service status, and delivering empathetic, informative, and accurate support. Your exceptional communication skills, patience, and ability to multitask will be invaluable in this role. Key Responsibilities: Respond to customer inquiries via inbound phone calls in a professional, friendly, and timely manner Answer questions about blithequark's services and sign-up process, ensuring customers have a clear understanding of our offerings Provide updates on existing accounts and service status, keeping customers informed and up-to-date Deliver empathetic, informative, and accurate support, addressing customer concerns and resolving issues efficiently Utilize strong multitasking and research skills to navigate our systems, find solutions, and provide personalized support Production Hours and Commitments: We're looking for individuals who can commit to self-scheduling a minimum of 20 hours per week, with the flexibility to work between 6 AM and 5 PM Pacific Time, Monday through Friday. This role requires a 90-day commitment, with the possibility of extension or conversion to a permanent position based on performance and business needs. What We're Looking for in a Candidate: To succeed in this role, you should possess a pleasant and professional phone presence, with previous call center experience preferred but not required. We're looking for individuals with strong multitasking and research skills, a curiosity and willingness to learn new information daily, and a positive, energetic attitude that takes pride in helping others. If you're a team player who is passionate about delivering exceptional customer experiences, we want to hear from you. Essential Qualifications: A pleasant and professional phone presence, with excellent communication and interpersonal skills Previous call center experience preferred, but not required Strong multitasking and research skills, with the ability to navigate multiple systems and find solutions Curiosity and willingness to learn new information daily, with a passion for continuous improvement Positive, energetic attitude, with a strong desire to help others and make a positive impact Preferred Qualifications: Previous experience in customer support, preferably in a remote or virtual environment Familiarity with property tax automation services or similar industries Strong technical skills, with the ability to troubleshoot and resolve technical issues Experience with customer relationship management (CRM) software and other support tools Workspace Requirements: To ensure your success in this role, you'll need a dedicated laptop or desktop with Windows 10 or newer, a minimum of 8 GB RAM, and a wired internet connection (Ethernet required). You'll also need a high-quality headset with a noise-canceling microphone and a quiet, distraction-free workspace for taking calls. Additionally, you'll be required to install blithequark security software and enable two-factor authentication on both your device and mobile phone. Technical Requirements: Dedicated laptop or desktop with Windows 10 or newer Minimum of 8 GB RAM Wired internet connection (Ethernet required) High-quality headset with noise-canceling microphone Quiet, distraction-free workspace for taking calls Ability to install blithequark security software and enable two-factor authentication Career Growth Opportunities and Learning Benefits: At blithequark, we're committed to the growth and development of our team members. As a Remote Customer Support Specialist, you'll have access to ongoing training and development opportunities, including workshops, webinars, and online courses. You'll also have the chance to work with a talented and diverse team, sharing knowledge and best practices to continuously improve our customer support services. Work Environment and Company Culture: blithequark is a remote-first company, which means you'll be working from the comfort of your own home or office. We believe in fostering a positive and inclusive work environment, with a strong focus on teamwork, collaboration, and open communication. Our company culture is built on values of empathy, integrity, and excellence, and we're looking for individuals who share these values and are passionate about making a difference. Compensation, Perks, and Benefits: We offer a competitive compensation package, with a base pay rate that reflects your skills, experience, and location. You'll also have access to a range of perks and benefits, including opportunities for professional growth and development, flexible working hours, and a dynamic and supportive work environment. While we can't disclose exact figures, we can assure you that our compensation package is designed to attract and retain top talent in the industry. Conclusion: If you're a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we want to hear from you. As a Remote Customer Support Specialist at blithequark, you'll have the opportunity to make a real difference in the lives of our customers, while working with a talented and diverse team in a dynamic and supportive environment. Don't miss out on this exciting opportunity to join our crew and take your career to the next level. Apply now to become a part of the blithequark team and start making a positive impact today!