Associate System Administrator – Amazon Store

OverviewLocation: This an office based role which requires at least 3 days a week on-site at our office in Burnaby, BC & 2 days remote.Salary: $77,000 - $82,000Actual compensation within the range will be based on experienceWe also offer quarterly variable compensation package (bonus) + benefitsAbout SpecsaversWelcome to Specsavers - where we're not just about eyewear and eyecare, we're a purpose-driven organization committed to changing lives through better sight. Ranked as the 11th Best Workplace in Canada and 16th Best Workplace in the world by Great Place to Work, we take pride in our optometrist-owned business model, providing quality eyecare and affordable eyewear to Canadians across the country.Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That's why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we're here to make a real difference in the lives of our customers.But that’s not all - we're also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.If you're passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.Main Purpose of the TeamThe Technology team provides the IT services that helps our business run and grow. This is by giving our store and support office colleagues the tools and equipment that enable them to be great at what they do, which is to help our customers.The RoleReporting to the Head of Technical Services, the Associate System Administrator will be responsible for the day-to-day support, maintenance, and optimization of our IT infrastructure, including network systems, servers, and applications.This role will serve as a key technical resource for ensuring system reliability, security, and performance across Clinical, Retail, and corporate technologies. The Associate System Administrator will also contribute to the implementation of new technologies and support ongoing IT projects within the Technology Operations team.Key ResponsibilitiesSupport the ongoing administrations and maintenance of IT systems across Clinical, Retail, and commercial functions.Monitor and manage network infrastructure, including support office and retail environments, using Cisco Meraki.Assist in the implementation and administration of Mobile Device Management (MDM) solutions for retail devices.Participate in the planning and execution of system integrations and technology rollouts.Collaborate with global technology teams to coordinate system changes and deployments.Support the Service Desk team with escalations where administrator access and knowledge is required.Document and transition knowledge to ServiceNow KB and Confluence.Key Skills, Ability and ExperienceProven experience in a System Administrator, Network Administrator, or similar IT support role.Solid understanding of networking concepts (LAN, WAN), SaaS platforms, and cloud-based systems.Familiarity with system security practices, including intrusion detection and data backup/recovery.Experience with Cisco Meraki, MDM platforms, and enterprise IT tools.Strong problem-solving skills and a proactive, resourceful approach to troubleshooting.Excellent communication and interpersonal skills.Experience in retail or supply chain technology environments is a plus.Professional certifications (e.g., Microsoft Certified Systems Administrator (MCSA), CompTIA Network+) are advantageous.Our Fellow ‘Speccies’ EnjoyGenerous vacation allotment and 1 paid volunteer day1 extra paid day off and an eyecare voucher on your birthdayRRSP matchingQuarterly performance bonusHealthcare spending accountHealth and dental benefits effective on your first dayTeam and company social eventsBehaviours We ValueCollaborative: We work together as one Specsavers to deliver our purposeCurious: We question, explore, and seek out diverse perspectives to develop our knowledge and understandingCourageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision makingCompassionate: We care, support, and help each otherCommercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long termWe hope that in applying with us, you value these things as well!Our Hybrid Work ModelBe part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.Equal Opportunity EmployerAt Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don\'t meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.