**Associate, Customer & Product Support – Drive Customer Success and Product Growth at blithequark**

Are you a customer-focused professional with a passion for technology and a drive to deliver exceptional support experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our growing Customer & Product Support team at blithequark, a leading market intelligence and search platform used by the world's top companies and financial institutions. **About blithequark** blithequark is a cutting-edge technology company that empowers professionals to make informed business decisions through our AI-based search platform. Since 2011, our innovative solutions have helped thousands of users worldwide access a vast universe of public and private content, including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content. With a global presence across the US, UK, Finland, Germany, India, and Singapore, we're committed to delivering exceptional customer experiences and driving business growth through our market-leading platform and products. **About the Team** Our Customer & Product Support (C&PS) team is the heartbeat of our organization, driving positive customer outcomes and ensuring seamless access to our platform and products. We're a collaborative and dynamic team that thrives on close teamwork and communication, working closely with sales, customer success, and technical support to deliver world-class customer experiences. As a key member of our C&PS team, you'll have the opportunity to learn our business and customers inside and out, acting as our first line of support and spearheading usage and engagement. **About the Role** We're seeking an Associate, Customer & Product Support to join our growing C&PS team at blithequark. This role combines technical knowledge of our solution with a deep understanding of our users, across all segments and business units, to realize maximum value from our platform. As a key partner to our Product and Engineering teams, you'll contribute to identifying product opportunities and collaborating on feature requests to drive business growth. Your expertise will be essential in delivering exceptional customer support, troubleshooting complex issues, and escalating tickets to the right teams. **Who You Are** We're looking for a talented and motivated individual with 1-2 years of experience in a client/product support role. You'll possess a customer-first mindset, enjoy working through complex problems, and have a strong ability to communicate complex issues in simple terms. You'll be a strong team player, with a continuous improvement mindset, and a passion for learning and adapting to new technologies and software applications. **Key Responsibilities** * Deliver a world-class customer experience through timely responses and effective resolution of queries and issues * Act as the first line of defense and advocate for all customers globally, ensuring a consistently positive customer experience * Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions * Investigate, diagnose, troubleshoot, and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed * Escalate tickets to appropriate teams when needed and retain a position as the customer's point person through regular updates and confirming resolution * Act as a key partner to Product and Engineering, collaborating on feature requests and identifying product opportunities * Develop and maintain in-depth knowledge of our product and customers, staying up-to-date on new features and filling any gaps in your knowledge * Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on your expertise **Essential Qualifications** * 1-2 years of experience in a client/product support role * Strong customer-first mindset and ability to work through complex problems * Excellent communication and interpersonal skills * Ability to distill and explain complex issues in simple terms * Continuous improvement mindset and passion for learning and adapting to new technologies and software applications * Strong attention to detail, effective time management skills, and ability to rigorously prioritize under pressure * Interest in AI, technology, and software applications **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment * Knowledge of market intelligence and search platforms * Familiarity with AI-based technologies and software applications * Experience working with diverse customer bases and technical knowledge required to succeed **Career Growth Opportunities and Learning Benefits** As a member of our C&PS team, you'll have the opportunity to accelerate your personal growth and career at blithequark. Our team is committed to cross-functional exposure across our business, providing you with great exposure to different areas you may want to develop your career in. You'll have access to training and development programs, mentorship opportunities, and a culture that encourages continuous learning and growth. **Work Environment and Company Culture** blithequark is an equal opportunity employer committed to a work environment that supports, inspires, and respects all individuals. Our company culture is built on collaboration, innovation, and a passion for delivering exceptional customer experiences. We're a dynamic and fast-paced team that thrives on close teamwork and communication, working closely with sales, customer success, and technical support to drive business growth. **Compensation and Benefits** We offer a competitive base compensation package, with a range of $65,000-$70,000, depending on your experience and qualifications. You may also be eligible for a performance-based bonus, equity, and a generous benefits program, including health insurance, retirement savings, and paid time off. **How to Apply** If you're a motivated and customer-focused professional with a passion for technology and a drive to deliver exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!