Service Assurance Manager

C.H. Robinson is looking for a Service Assurance Manager to join our Warehouse team. This position is based in our Dallas Metro warehouse with an expectation to be on-site 5 days per week. In this role you will act as the primary figurehead and point of contact for warehouse investigation, research, troubleshooting, and correspondence in support of customer success in the warehouse network. You are responsible for customer inventory activity and advocacy, driving continuous improvement and delivering upon and exceeding warehouse service commitments. Additionally, you will partner and collaborate closely with various stakeholders (Warehouse and Commercial leaders, IT, Industrial Engineering, and Transportation) to ensure optimal customer experience. If you have a passion for problem analysis, process improvement, and are solutions oriented, you may be a great fit. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: Communicate proactively with customers and account management to ensure needs are met and orders are fulfilled. Serve as the primary liaison between warehouse operations and commercial account management, fostering collaboration and alignment. Manage conflict and navigate challenging conversations with professionalism and diplomacy. Ensure quality execution against warehouse KPIs and service commitments, identifying gaps and driving process improvements. Conduct root cause analysis and implement solutions to address defects, inefficiencies, and waste. Provide data-driven insights through inventory reporting and performance evaluations to support customer fulfillment and operational goals. Own the warehouse claim process, including induction, research, and resolution. Prepare and deliver accurate reports, training materials, and presentations to support continuous improvement and operational excellence. Advocate for customer-specific needs internally, ensuring proper prioritization of resources and alignment with business objectives. Utilize system and ad-hoc reporting tools to support decision-making and drive change management initiatives. QUALIFICATIONS Required: High School diploma or GED Ability to work onsite at a Warehouse location 5 days per week Ability to travel up to 10% (domestically) Preferred: Bachelor’s degree from an accredited college or university Minimum 2 to 4 years of previous C.H. Robinson experience Strong analytical and problem-solving skills; ability to make data-driven decisions Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen Strong knowledge of warehouse and inventory operational environments Ability to thrive under deadlines and work in a team environment, while also delivering independent results Strong prioritization skills, multi-tasking skills, and works with a sense of urgency Excellent verbal and written communication skills; must work effectively with all levels of management and employees Proficient in Microsoft Office Suite of programs Values a diverse and inclusive work environment We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience. Compensation Range $57,100.00 - $89,100.00 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOEDisabledVeteran Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Three medical plans which include Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team-building opportunities Learn more about our benefit offerings on our BENEFITS & WELLBEING page Why Do You Belong at C.H. Robinson? C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.