Senior Salesforce Administrator - Service Cloud (REMOTE- US)

Senior Salesforce Administrator - Service Cloud (REMOTE- US) Job Location (Short): Madison, Alabama-USA Workplace Type: Remote Business Unit: ALI Req Id: 2143 Responsibilities Hexagon ALI is looking for an individual to be a part of the Salesforce Service Cloud Team within the IT organization. This Agile team supports the ALI Global Support Organization in Salesforce including the ALI Service Console application and the ALI Smart Community (Customer Community). The team supports core Salesforce capabilities as well as managed packages and add-ons such as Coveo (Knowledge Search) and GetFeedback (Customer Sat Surveys). In addition, there are custom Salesforce integrations to several Azure DevOps and Jira instances as well as other connected applications. The Service Cloud Salesforce Administrator will be a key contributor on the Agile team to build out new functionality as well as support existing functionality. • Serve as the Service Cloud technical lead for administration, deployments, and sandbox environment management. • Provide leadership with respect to internal processes and tasks, recommending new approaches and technologies to ensure quality and productivity • Guide configuration and contribute to solution design. • Provide Salesforce technical support to both internal ALI Support Analysts and Customer Community users. • Participate with team in stakeholder meetings to understand requirements. • Troubleshoot and conduct root cause analysis on complex problems. • Perform deployments to the various Salesforce sandboxes and production as needed using Copado. • Work as part of an Agile Scrum team to deliver functionality and solutions to the business in a timely manner. • Contribute to cross-team collaboration efforts related to major projects when needed. • Manage all layers of security related to Service Cloud (roles, profiles, perm sets, sharing rules, etc). • Provide technical leadership on data migration efforts (both planning and execution) related to M&A activity. • Assist with other Salesforce related tasks as needed Education / Qualifications • A bachelor's degree is expected with a preferred focus in MIS or other relevant field of study. • A minimum of 4 years of Salesforce Administrator experience. • Should have participated in all areas of the Salesforce development lifecycle and provided leadership in at least some areas (requirements, design, configuration, testing, deployments, and support). • Should be a proponent of continuing education on the Salesforce Platform and should understand best practices when it comes to security, configuration, deployments, etc. • Strong communication and problem-solving skills required to provide a high level of customer service to Salesforce users. • Solid trouble shooting skills to determine the root cause of complex issues. • Strong collaboration skills are needed to work well with a team of technical resources. • Experience working in an Agile environment is preferred. • Must be able to follow good governance practices in order to work on a Salesforce platform that has multiple teams doing deployments. • Must have a proven track record of delivering quality work with attention to detail. • Experience with the Copado Dev Ops platform is preferred. • Experience with the 3rd party Salesforce tools Coveo and GetFeedback is preferred. Hexagon is unable to provide visa sponsorship for this position now or in the future. #LI-KK1 #LI-Remote About Hexagon Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Hexagon's Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle. Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB. Why work for Hexagon? At Hexagon, if you can see it, you can do it. Hexagon's Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world. • In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with. Everyone is welcome At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome-as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.