Senior Full Stack UX Design Manager – Customer Service Technology and Innovation Leader at blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about designing and delivering exceptional customer experiences that are intuitive, effortless, seamless, and empathetic. As a leader in the technology and innovation space, we recognize the importance of creating a customer-centric approach that prioritizes the needs and expectations of our global customer base. Our mission is to make every interaction with our customers a positive and memorable one, and we are committed to achieving this through the development of cutting-edge technology solutions and a relentless focus on innovation. Job Overview We are seeking an experienced and talented Senior Full Stack UX Design Manager to join our Customer Engagement Technology Team at blithequark. As a hands-on UX design leader, you will be responsible for enabling a team of talented UX designers to deliver bar-raising experiences for customers around the world. You will drive UX strategy across multiple user experiences, creating roadmaps and determining priorities for your team, and partner closely with product and tech leaders to inform and guide UX direction. Key Responsibilities Act as a role model, mentor, and motivator for the UX design team, leading with deep empathy for our customers, customer service associates, and team members. Ensure creative quality through the methods and mechanisms set in motion, and invest in growing people, developing talent, creating an inclusive and inspiring environment, and fostering collaboration. Prioritize effectively, using data to inform decisions, weighing the impact and trade-offs of decisions, and seeking input where needed to drive alignment. Work closely with product and business partners to develop a shared vision and lead a process to define and design experiences that deliver on those shared objectives. Develop processes that drive quality and efficiency to help designers accomplish more than they could otherwise. A Day in the Life As a Senior Full Stack UX Design Manager at blithequark, your day will involve close partnership with senior product managers, tech leaders, and partner teams to deliver high-impact design work at a global scale. You will embody and instill in your team customer-centric judgment throughout all parts of the design process, enable your team to validate their design strategies, and maintain the highest design standards, while relentlessly advocating for high-quality customer experiences. About the Team The Customer Service UX team at blithequark comprises a diverse group of UX designers, researchers, writers, and program managers with a shared mission to make every experience we design intuitive, effortless, seamless, and empathetic. We trust each other, collaborate regularly, and work together to ensure we all raise the bar on UX quality. We work hard, but we also strive to support each other, remain genuine, and create a positive culture that balances work and personal life. Essential Qualifications 12+ years of design experience, with a deep understanding of UX best practices and a proven track record of delivering high-quality customer experiences. 7+ years of leading multi-disciplinary design teams, with experience in life cycle design projects from design strategy through execution. Deep curiosity about and familiarity with generative AI and other emerging technologies. Preferred Qualifications Experience leading a diverse team in the delivery of experiences from end to end, with a focus on user flows, wireframes, high-fidelity visuals, and other design deliverables. Experience in ownership of projects and communicating timelines and executing independently, with a strong ability to prioritize effectively and manage multiple stakeholders. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, and we offer a range of career growth opportunities and learning benefits to support your professional development. These include training and development programs, mentorship opportunities, and a culture of continuous learning and innovation. Work Environment and Company Culture Our work environment is dynamic, collaborative, and fast-paced, with a focus on innovation, creativity, and customer-centricity. We prioritize diversity, equity, and inclusion, and we are committed to creating a positive and inclusive culture that values and respects the contributions of all employees. Compensation, Perks, and Benefits We offer a competitive compensation package, including a base salary range of $162,300/year to $268,400/year, depending on location and experience. We also offer a range of perks and benefits, including equity, sign-on payments, and a full range of medical, financial, and other benefits. Conclusion If you are a talented and experienced UX design leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. As a Senior Full Stack UX Design Manager, you will have the chance to make a real impact on our customers and our business, and to be part of a dynamic and innovative team that is shaping the future of customer experience. Don't miss out on this opportunity to join our team and take your career to the next level.