Senior Customer Success Manager – Strategic Account Management and Revenue Growth Expert for High-Growth B2B SaaS Environment

Introduction to blithequark Imagine being part of an industry that is the backbone of modern society, yet still operates largely without the benefits of cutting-edge technology. The construction industry, the second largest in the world, faces significant challenges in terms of efficiency, budgeting, and project management. Unlike the software industry, which has the advantage of observability platforms like AppDynamics and Datadog, construction teams often lack automated feedback loops, leading to staggering losses of $3 trillion annually due to undetected glitches. blithequark is on a mission to change this narrative by bringing the power of computer vision and AI to the construction industry, enabling teams to make better decisions every day. About blithequark At blithequark, we are passionate about leveraging technology to solve real-world problems. Our innovative approach has already contributed to the construction of facilities that provide essential products and services used daily. With a growing list of trusted clients, including Shell Oil, Genentech, HCA healthcare, Kaiser, Turner, and Layton, among others, we are at an exciting stage of scale and market momentum. Joining blithequark means becoming part of a pioneering effort to bring AI to construction, revolutionizing how projects are managed and executed. Job Overview We are seeking a highly experienced Senior Customer Success Manager to join our team as a foundational member of blithequark's Customer Success Team. This role is crucial in serving as a true brand ambassador, focusing on the forefront of all customer needs. The mission is clear: to help customers derive the maximum value from our product, fostering long-term relationships, trust, adoption, and expansion of our platform. The ideal candidate will have a strong background in strategic account management, executive engagement, and revenue growth within a high-growth B2B SaaS environment. Key Responsibilities Partnering with Strategic Customers: Directly partner with key stakeholders of blithequark's strategic customers to demonstrate and prove the impact of our products and services. Fostering Trust and Adoption: Foster trust, adoption, and expansion to blithequark's platform, delivering unparalleled value to our customers. Executive-Level Presentations: Create high-impact executive-level presentations that expand business opportunities. Influencing Senior Decision-Makers: Engage and influence senior decision-makers to expand our footprint and deepen customer investment in blithequark. How You’ll Contribute Lead Customer Engagement & Growth: Act as a subject matter expert on blithequark's products, providing training across multiple customer personas, leading Monthly and Quarterly Business Reviews (MBRs/QBRs) with executive stakeholders, and gathering, analyzing, and actioning customer feedback. Drive Customer Success and Utilization: Guide customers through trust, adoption, and expansion to drive strategic growth, becoming a trusted advisor to help customers solve key organizational challenges and optimize workflows. Build Executive Relationships and Strategic Partnerships: Cultivate strong relationships with senior and executive leadership at our customers, creating strategic alignment and long-term partnerships, and developing executive champions within our customers for advocacy, renewals, and referrals. Create Executive-Level Collateral & Presentations: Collaborate and build data-driven, visually compelling collateral that enables leadership to make informed decisions with blithequark data, discovering and presenting strategic insights to strengthen partnerships and expand business opportunities. Own Operational Execution: Document feature requests, minor bug reports, and technical escalations to blithequark's R&D team, create, update, and maintain best practices, FAQs, and playbooks, and urgently escalate and resolve high-priority customer issues. Who You Are Experience & Skills Required: 6+ years of experience in customer success or sales at a high-growth B2B SaaS company, with a strong focus on account expansion, renewals, and upsells. Demonstrated success in managing strategic accounts, building and maintaining relationships with executive stakeholders, driving adoption, and contributing to measurable revenue growth. Exceptional Communication Skills: Ability to distill complex insights into clear, compelling narratives that resonate with C-suite executives, with proven expertise in driving product adoption and retention. Results-Oriented Problem Solver: A proactive approach to identifying challenges and implementing effective solutions, with the ability to thrive in fast-paced, high-growth environments, being adaptable, resilient, and comfortable navigating change. Travel Requirement: Willingness and ability to travel 50%+ to engage with key customer stakeholders and strengthen relationships. Preferred Qualifications 5+ years of experience in the commercial construction industry (e.g., project engineer, project manager, scheduler, superintendent). Strong understanding of general contractor workflows and industry-specific challenges. Career Growth Opportunities and Learning Benefits At blithequark, we believe in the growth and development of our team members. As a Senior Customer Success Manager, you will have the opportunity to expand your skill set in strategic account management, executive engagement, and revenue growth. You will be part of a dynamic team that is pioneering the use of AI in construction, offering a unique chance to contribute to industry-changing technology. With a strong focus on customer success, you will play a critical role in driving the adoption and utilization of our products, ensuring customers achieve their business goals. Work Environment and Company Culture blithequark prides itself on a work environment that is collaborative, innovative, and customer-centric. We value diversity, inclusivity, and the contributions of each team member. Our culture is built on the principles of trust, transparency, and open communication, ensuring that every voice is heard and every idea is considered. As we continue to grow and scale, we are committed to maintaining a culture that is supportive, challenging, and rewarding for all employees. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package that reflects the importance of the Senior Customer Success Manager role. This includes a salary, performance-based incentives, and a comprehensive benefits package designed to support the well-being and financial security of our employees. Additionally, we provide opportunities for professional growth, education, and development, ensuring that our team members have the tools and resources needed to excel in their careers. Conclusion If you are a motivated and experienced customer success professional looking for a new challenge in a high-growth B2B SaaS environment, we encourage you to apply for the Senior Customer Success Manager position at blithequark. This role offers a unique opportunity to make a significant impact on the construction industry by leveraging AI and computer vision to drive efficiency, adoption, and customer success. Join our team of innovators and pioneers, and be part of a journey that is changing the face of construction. Apply now and take the first step towards an exciting and rewarding career with blithequark.