**Senior Customer Success Manager (Fixed Term Cover) - Remote Opportunity at blithequark**

Are you a customer-centric professional with a passion for driving business growth and delivering exceptional experiences? Do you thrive in a dynamic, global environment where innovation meets social impact? We're seeking a seasoned Senior Customer Success Manager to join our team at blithequark, a pioneering global employment platform that's revolutionizing the way companies hire, pay, and care for talent worldwide. **About blithequark** At blithequark, we're on a mission to democratize opportunities and create a more inclusive, equitable world. Our platform empowers companies to build diverse, high-performing teams, regardless of location or background. With a fully-distributed team of over 500 employees across 60+ countries, we're proof that companies don't need an office to create a highly-engaged culture. Our commitment to social impact has earned us a spot on Forbes' list of Top 30 Companies for Remote Jobs and a B Corp status in 2023. **The Role** As a Senior Customer Success Manager at blithequark, you'll play a critical role in nurturing and retaining our most strategic customers. You'll be the primary point of contact for our main customers, working closely with your Account Manager to deliver exceptional experiences and drive business growth. Your expertise will help us understand customer needs, identify opportunities for improvement, and develop targeted solutions to meet their evolving requirements. **Key Responsibilities** * Manage a portfolio of blithequark's most strategic accounts, acting as a trusted advisor to your customers and understanding their business objectives, challenges, and goals. * Run regular account reviews with customers to ensure the relationship remains healthy and share structured updates on product and service developments. * Educate customers about blithequark's product and services and run product training for different customer personas. * Effectively handle customer escalations, working cross-functionally to find prompt and satisfactory resolutions. * Apply a data-driven mindset to customer inquiries, needs, and insights to feed the customer voice back to the business. * Work cross-functionally with Product, Account Management, and Support to translate customer feedback and ensure high-impact, customer-centric improvements. * Complete ongoing upskilling as our product rapidly continues to accelerate! **Core Requirements** * 4+ years of experience in a Customer Success, Account Manager, or quota-carrying role, preferably in a SaaS or technology company. * Proven track record of managing multiple customer relationships and driving customer success initiatives. * Ability to effectively manage customer expectations and any conflicts that may arise. * Excellent operating rhythm to keep routine deliverables on track while escalations emerge. * Excellent communication and presentation skills. * Problem-solving mentality and demonstrated conflict resolution capabilities. * Autonomous, professional, and human-centric approach to customer relationships. * Process-minded with a focus on scale and efficiency for your work. * Comfortable working remotely and taking a proactive approach to asynchronous communication. * Growth-minded and solutions-oriented with the desire to roll up your sleeves and solve problems as they arise. * A curious team player with the interest to try new things, bring initiatives, test, and use the possibility to be creative. * A high degree of empathy and a positive attitude. You work hard and know that everyone around you is, too. * Drive for the social impact mission and desire to use your skills to influence global change and employment opportunities. **Nice to Have** * Experience in the EOR or HR industry and employment practices in more than 1 country. * Proficiency in Zendesk, Asana, Notion, and Slack. * Ability to speak languages other than English fluently. **What You'll Need** * A reliable home internet connection (or be able to get one). * Fluent English language skills. **Why Join blithequark?** * Work with a pioneering company that's changing the world. * Collaborate with a diverse, global team of innovators. * Enjoy a flexible, remote work environment with a focus on work-life balance. * Develop your skills and expertise in a rapidly evolving industry. * Contribute to a social impact mission that's making a real difference. **How to Apply** If you're a motivated, customer-centric professional with a passion for driving business growth and delivering exceptional experiences, we'd love to hear from you! Apply now to join our team at blithequark and be part of a global movement that's shaping the future of work.